RUTH ANN ITLIONG GROMEO
- |-https://www.linkedin.com/in/ruth-ann-gromeo-a-/
Bauang, La Union, Philippines 2501
EDUCATION
BACHELOR IN ELEMENTARY EDUCATION - GENERAL CURRICULUM
Don Mariano Marcos Memorial State University
South La Union Campus
2014 - 2018
CERTIFICATION
RA 1080 LICENSURE EXAMINATION FOR TEACHERS (LET)
Passed | Professional Regulations Commission
2018
WORK EXPERIENCE
CUSTOMER SUPPORT | ADVOCATE | DIGITAL SUPPORT
TaskUs Lighthouse
San Fernando, La Union 2500
Dec 14, 2021 - Oct 13, 2024
Ecommerce Customer Support:
Provided extensive customer support through phone, chat, and email, ensuring timely
assistance across preferred communication channels.
Assisted customers with product inquiries, detailing features, specifications, and
compatibility to facilitate informed purchasing decisions.
Addressed discrepancies in product listings, ensuring clarity and accuracy in descriptions
and images.
Managed order status updates and resolved issues related to delays, lost shipments, and
returns, guiding customers through the return process and explaining policies.
Coordinated with shipping carriers to address delivery issues and liaised with vendors to
resolve product availability and quality concerns.
Digital Support Representative:
Account Management: Managing their professional’s profiles, listings, and portfolios to
effectively showcase their work.
Marketing Guidance: Providing insights on how to market their services effectively, including
tips for creating engaging content.
Lead Generation Assistance: Helping professionals understand and optimize their strategies
for generating leads and connecting with potential clients.
Best Practices: Offering tips and resources on project management and client
communication tailored for industry professionals.
Technical Troubleshooting: Addressing any technical issues related to their accounts or the
platform's features.
Locker System Customer Support:
Provided comprehensive support for customers experiencing technical issues with the locker
system, troubleshooting functionality and connectivity problems.
Guided customers through the locker access process, ensuring timely assistance with
forgotten codes and access errors.
Actively resolved user concerns and complaints, ensuring satisfaction through clear
communication and follow-up.
Collaborated with internal technical and operations teams to share user feedback and
identify recurring issues for resolution.
Analyzed customer feedback to identify trends and areas for improvement, implementing
solutions such as process enhancements and updated user guides.
CUSTOMER SUPPORT | DIGITAL & WEB SUPPORT
Foundever
Philippine Economic Zone Authority, Baguio Ecozone
Oct 18, 2018 - June 5, 2021
Digital and Web Support: Conducted thorough assessments to diagnose the root causes of
reported issues, employing troubleshooting techniques to differentiate between software,
configuration, and user error.
Account Management Support: Resolved customer inquiries regarding account access and
settings, ensuring effective utilization of accounts for an optimal user experience.
Technical Guidance: Provided step-by-step assistance to customers for common operating
system issues, including software installations and updates, enhancing overall user
satisfaction.
Bug and Error Identification: Monitored and documented bugs or errors within applications,
recognizing patterns that indicated systemic issues, leading to proactive improvements.
Ecommerce Customer Representative: Managed inbound calls with promptness and courtesy,
addressing customer inquiries related to print and digital newspapers and delivering accurate
information.
Support Ticket Management: Effectively prioritized and responded to support tickets, ensuring
timely resolutions to customer questions about subscriptions and access issues.
Product and Service Information: Offered comprehensive information about subscription
options, pricing, and delivery schedules for print and digital newspaper services.
Inquiry and Complaint Handling: Addressed customer inquiries and complaints with empathy,
providing solutions and alternatives to resolve issues effectively.
Customer Record Documentation: Accurately documented customer interactions, ensuring
continuity of service through meticulous record-keeping.
SKILLS AND INTERESTS
SKILLS:
Customer Service Excellence: Strong ability to communicate effectively and empathetically
with customers, ensuring high satisfaction rates.
Problem Solving: Proven track record of resolving customer issues efficiently and
effectively.
Multi-channel Support: Experience in managing customer inquiries across phone, chat, and
email.
Attention to Detail: Exceptional ability to manage accurate product listings and resolve
discrepancies.
Vendor Relations: Skilled in liaising with vendors and external partners to address support
issues.
Time Management: Capable of managing multiple tasks and priorities in a fast-paced
environment.
SOFTWARE:
Avaya, RingCentral, Oracle CX Cloud, Calabrio, Zoho CRM, Okta, Google Workspace, One
Login, Gorgias, Shopify, Amazon Seller Central, Shipstation, Slack, ClickUp, eTimeproof,
HubStaff, Aircall, Crisp, Ping Identity, Workday, NVM Dialer, Nice Kronos, Salesforce
INTEREST:
Gardening, Home Organization, Travel, Reading, and Watching series.
REFERENCE
Jerxi Saro
Foundever: Coach-
Sefra Ringor
TaskUs: Operations Manager--
Jennifer Hafalla
TaskUs: Team Leader--
