Ruth Anifowose

RUTH ANIFOWOSE Administrative Executive || Virtual Assistant linkedin.com/in/ruth-anifowose-adminva Contact Details Ogun State, Nigeria -, --SUMMARY A Passion-driven, result-oriented and efficient Administrative Executive. Skilled in file management, calendar management, email handling, lead generation, and content creation, with good communication skills & Social Media creation and optimization Experienced in working in an array of challenging corporate environments and extremely committed while providing excellent and consistent administrative support to the success of a dynamic team. SKILLS ●​ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Calendar, Docs), cloud storage platforms (Dropbox, Google Drive) ●​ Proficiency in communication and collaboration tools (Google Meet, Zoom, Microsoft teams) ●​ Proficiency in the use of AI tools such as ChatGpt ●​ Proficient in online research, social media marketing, and cold calling techniques to identify and qualify potential leads. ●​ Excellent written and verbal communication skills ●​ Expertise in document creation and editing ●​ Efficient data entry ●​ Proficiency in CRM Tools ●​ Teamwork ●​ Attention to details and Prioritization ●​ Ability to maintain confidentiality and business etiquette ●​ Proficient in Record-keeping & Professional Phone etiquette ●​ Intellectual curiosity, Friendly, Honest, Reliable and Hospitable WORK EXPERIENCE JANIS HEALTHCARE Remote Customer Support Associate (September 2024-present) ●​ Respond to customer inquiries and resolve their issues via phone, chat or text messages. ●​ Assist customers with placing orders, track their orders and provide updates on delivery status with the use of e-commerce CRM platform ●​ Provide product information and recommendations to customers. ●​ Collaborate with fellow CSRs & other departments, such as logistics & delivery/dispatch agents, to ensure timely and accurate delivery of orders. ●​ Data entry of daily reports & accurate records of customer interactions and transactions. ●​ Identify and escalate complex issues to senior representatives or supervisors. ●​ Stay up to date with product knowledge and industry trends to provide excellent customer service. CLINIX HEALTHCARE - Lagos, Nigeria Claims Officer | Administrative Team October 2022-February 2023 Roles Performed ●​ Transcribed and entered data to create new system listings and update existing files . ●​ Utilized various company software for efficient payment billings and data updates ●​ Managed daily update of accounts receivables and monitored debt records of credit clients ●​ Prepared invoices and worked closely with relationship managers/customer service representatives for accurate claims processing. Lagos Chamber Of Commerce and Industry, Lagos, Nigeria Marketing Canvasser May -June 2022 Roles Performed ●​ Increased team efficiency by communicating frequently with coworkers & team heads about challenges on the field. ●​ Discussed customer feedback with management to optimize customer experience. ●​ Follow-up via calls and physical visits to exhibitors/leads ●​ Prepares and submits end-of-day reports of calls and visits to exhibitors ●​ Identify and bring on board new exhibitors for the Lagos International Trade Fair and other specialized fair Harvard Specialist Hospital ltd. & Dental Clinic Delta State, Nigeria Administrative Support/Social Media Manager April - September 2021 Roles Performed ●​ Managed and maintained an organized digital filing system for daily income and expenditures ensuring accuracy and minimal errors with the use of Ms.Excel. ●​ Developed and executed a social media strategy to increase brand awareness and engagement ●​ Curated and created content for social media posts and the company website thereby fostering engagement across social media channels such as Facebook, Instagram & LinkedIn. ●​ Prepared invoices for Health insurance clients as well as other corresponding documents ●​ Handled email correspondence and ensured timely responses PRIOR WORK EXPERIENCE Ekpan Basic Secondary School National Youth Service Corp- Warri, Delta State Nov. 2019 – Nov.2020 Subject Teacher - Senior Secondary School Roles performed ● Teaching government as a social science subject in secondary school based on school curriculum. ● Writing of lesson note and lesson plan for the term ● Giving of assignments ● Marking student notes, test and exam scripts ● Participating in tests and exam invigilation Early Advantage Montessori School – Ikeja, Lagos State School Secretary May 2017 - July 2017 Roles Performed ●​ Typed minutes for official meetings and memos using MS Word ●​ Responded to inquiries and maintained a safe and clean reception area ●​ Kept records of the school’s financial statement PZ Cussons Nigeria PLC - Ikeja, Lagos State Human Resources Intern October 2015 - November 2016 Roles Performed ●​ Assisted in preparing paper and computer-based tests for prospective employees ●​ Scheduled and called applicants for tests and interviews ●​ Handled email correspondence using Microsoft Outlook EDUCATION ❖ Kogi State Polytechnic - Lokoja, Kogi State ​ ​ ​ ​ ​ 2016 -2018 ​ ​ ​ ​ 2013 -2015 Higher National Diploma - Public Administration ❖ Kogi State Polytechnic - Lokoja, Kogi State ​ National Diploma - Public Administration CERTIFICATIONS ❖ AI Career Essentials - ALX Africa - June 2024 ❖ Virtual Assistant Professional - Digital Exchange Academy (DEXA). May 2024 ❖ Customer Support Fundamentals issued by Oleren ​ ​ ​ ​ ❖ Project Management Basics issued by Oleren ❖ Customer Relationship Management -Great Learning ​ ​ April 2024 April 2024 ​ ​ ❖ Virtual Assistant Skills Training - Remanda Biz Academy April 2024 Dec. 2023 ❖ Introduction To Social Media Marketing Coursera/Meta (in view) ❖ Communicate Your Ideas Through Storytelling and Design-OpenClassroom​ Sept. 2021 ❖ Fundamentals on Digital Marketing -Google Digital Skills Africa ​ July 2021 ❖ Human Resource Management -Rahn Wesley Institute of Management ​ (Novelle Training Center, Petroleum Training Institute Warri, Delta) ​ ​ Sept. 2020 ​ June 2019 ❖ PHOTOGRAPHY Young Professionals Forum Skill Acquisition Programme ​ ​ ​ ADDITIONAL INFORMATION ●​ Available for [Full-time/Part-time] work. ●​ Strong work ethic and a commitment to continuous learning. ●​ Fluent in English Language