RUTH ANIFOWOSE
Contact Details
Ogun state, Nigeria
-, --SUMMARY
Experienced customer support and administrative professional with expertise in managing
high-volume customer interactions, scheduling, and data entry. Skilled in CRM tools, email
correspondence, and problem-solving to enhance customer satisfaction. Reliable team player with
a strong ability to collaborate across departments and deliver timely solutions..
SKILLS
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Proficient in Microsoft Office Suite, Google Workspace & cloud storage platforms
CRM Tools (HubSpot, Zoho)
Excellent phone, email, and chat communication skills
Data entry and document creation/editing
Ability to handle high-volume customer interactions in a fast-paced environment
Teamwork
Attention to detail and prioritization
Proficient in record-keeping and maintaining customer interaction logs
E-commerce platform familiarity
Customer satisfaction improvement strategies
Appointment scheduling
Multitasking in fast-paced environments
WORK EXPERIENCE
Janis Nutraceuticals
Remote Customer Support Associate
(September 2024- January 2025)
● Responded to customer inquiries and resolved issues via phone, chat, or text messages,
ensuring a high level of customer satisfaction
● Tracked orders and provided delivery updates using e-commerce CRM tools, enhancing
customer trust and retention.
● Provide product information and recommendations to customers.
● Collaborate with fellow CSRs & other departments, such as logistics & delivery/dispatch
agents, to ensure timely and accurate delivery of orders.
● Prepared accurate reports documenting customer interactions and transactions for daily
team reviews.
● Identify and escalate complex issues to senior representatives or supervisors.
● Stay up to date with product knowledge and industry trends to provide excellent customer
service.
CLINIX HEALTHCARE - Lagos, Nigeria
Claims Officer | Administrative Team
Oct. 2022 -Feb. 2023
Roles Performed
● Transcribed and updated system listings to maintain organized, error-free client
records
● Utilized various company software for efficient payment billings and data updates
● Managed daily update of accounts receivables and monitored debt records of credit clients
● Prepared invoices and worked closely with relationship managers/customer service
representatives for accurate claims processing.
● Handled queries and enquiries of clients and Health Insurance providers via emails and
phone conversations.
Harvard Specialist Hospital Ltd. & Dental Clinic, Delta State, Nigeria
Administrative Support/Social Media Manager (April - September 2021)
● Handled customer inquiries via email & client liaison via phone calls
● Managed email correspondence and provided solutions to customer inquiries
● Collaborated with other teams to ensure timely responses to inquiries
● Data entry of daily income and expenditures
● Created engaging social media content to increase brand awareness and facilitate
customer engagement.
● Other duties as assigned by manager
Lagos Chamber of Commerce and Industry
Marketing Canvasser (May - June 2022)
● Followed up via calls and emails with customers to enhance their experience
● Assisted management in optimizing customer interactions by providing feedback
● Prepared end-of-day reports on customer interactions
● Collaborated with multiple teams for event planning and customer engagement
● Increased team efficiency by communicating frequently with coworkers & team heads
about challenges on the field.
Early Advantage Montessori School, Ikeja, Lagos State
School Secretary (May 2017 - July 2017)
● Responded to and referred customer inquiries
● Maintained organized records of financial statements and transactions
● Managed phone and in-person inquiries with professional phone etiquette
PZ Cussons Nigeria PLC, Ikeja, Lagos State
Human Resources Intern (October 2015 - November 2016)
● Managed email handling through Microsoft Outlook
● Scheduling of interviews via bulk sms, phone calls & emails.
● Handling inquiries from prospective employees
EDUCATION
● Kogi State Polytechnic - Lokoja, Kogi State
Higher National Diploma in Public Administration
2016 - 2018
● Kogi State Polytechnic - Lokoja, Kogi State
National Diploma in Public Administration
2013 - 2015
CERTIFICATIONS
● Customer Support Fundamentals issued by Oleren - April 2024
● Customer Service Management - Great Learning - April 2024
● Introduction to Social Media Marketing (in view)
● Fundamentals of Digital Marketing, Google Digital Skills Africa - July 2021
● Human Resource Management, Rahn Wesley Institute of Management - September 2020
● Photography, Young Professionals Forum Skill Acquisition Programme - June 2019
ADDITIONAL INFORMATION
● Available for full-time work.
● Strong work ethic and commitment to continuous learning
● Fluent in English
