Ruth Ajayi

 AJAYI, Ruth Omowumi Profile: I have extensive experience as a Relationship Manager, having worked in financial institutions and Private establishments for over seven years. Throughout my career, I have been successful in establishing and maintaining strong client relationships, which have led to long-term, mutually beneficial partnerships. I firmly believe that effective communication, meticulous attention to detail, and a profound understanding of client requirements are crucial in building successful relationships and revenue The degree in Linguistics provided an understanding on strategic communications as an art and a skill that is essential to build trust and lasting relationship between clients, service providers in order to foster return on investments against measurable organizational value. During my tenure at Zenith Bank PLC,besides being a Customer Service Officer, I went the extra mile for Deposit sourcing and mobilization of funds from both existing and new customers which yielded 70% growth in performance rating. In addition to the aforementioned, as a head of operations for ROVA AFRIC LIMITED, my experience across Operations, Marketing, and Administrative departments has equipped me with the ability to seamlessly integrate into diverse fields within financial institutions and beyond. I consistently exceed my target parameters, communicate effectively, and assume leadership responsibilities for assignments. In conclusion, I am a results-driven individual who approaches tasks with enthusiasm, harnessing my initiative for the positive growth of the organization, self-development, and service to society, ultimately contributing to the achievement of organizational goals.  WORK EXPERIENCE Rova Afric Limited Head of Operation / Relationship manger (May 2021 - Dec 2022) Accomplished Relationship Manager with a proven track record of exceeding client expectations through exceptional customer service and strong operational skills. Experienced operations professional with a passion for building and maintaining strong client relationships. Skilled in administrative duties and dedicated to delivering top-notch customer service. Dynamic Relationship Manager with a focus on operational excellence and a commitment to providing exceptional customer service. Proficient in administrative tasks and adept at fostering positive client relationships. Preparation of Effective Technical Reports, Proposal and Presentation geared towards driving sales. Zenith Bank PLC. Customer Service Officer (March 2017 -May 2021) Key relationship management and customer retention. Deposit sourcing, mobilization and growth of revenue for the bank. Support Branch Manager in preparation for review meetings with the design and development of relevant presentations Liaising appropriately with other bank units on behalf of the branch within the region. Creation and recommendation of quality risk assets Ogun State Television Reporter/ Intern March 2014 – February 2015 Served as a field correspondent attending and reporting on key government engagements, private sector meetings, press conferences, and product launching events in the state. Drafted and reviewed content for LIVE reporting supporting other field correspondence and journalists. Participated in Sales promotion activities. Academic Records Obafemi Awolowo University (OAU), Ile-Ife, Osun State Linguistics (Bachelor of Arts)2008 – 2013, Interest & Hobbies Networking, Event Planning, Content Development, Writing. Creating memorable customer experience Learning new marketing strategies. CORE SKILLS  Communications – Presenter, Content Design, Storytelling, Reporter and Media Correspondence. Planning & Time Management – Administrative and Operations Support, Event Host, Book Keeping. Documentation & Reporting – Visual Presentations, Data Analysis, Taking of Minutes, Filling Project Documents, Infographics. Microsoft Office Suite and Google Suite Services – Word, Excel, PowerPoint, Survey Tools Design, Google Suite Apps . Customer Service – Catalogue FAQ’s, Client Relationship Management, 1st Tier Customer Support, Project Compliance Review. CONTACT Mobile :- Email :-