Ruth

RUTH VILLAFUERTE eCommerce Assistant | Shopify & TikTok Shop | Klaviyo Email Marketing Negros Oriental 6223, Philippines Professional Summary eCommerce Assistant with experience supporting Shopify stores, managing TikTok Shops (Seller and Affiliate Center), and Klaviyo email marketing. Provides support in order fulfillment, product management, creator outreach, and daily shop operations to ensure smooth and efficient online store performance. Core Competencies Shopify Store Management; TikTok Shop Seller Center; Order Fulfillment & Inventory Management; Product Listing; Affiliate & Creator Outreach; Klaviyo Email Marketing; Customer Service Support. Work Experience eCommerce Assistant (Freelance) Randiss & Co. | Apr 2023 – Present         Manage product listings, inventory updates, and order fulfillment on Shopify Create and maintain product collections, discounts, menus, blogs, and basic theme updates Generate performance and sales reports using Pivot Tables Launch New products and campaigns Manage TikTok Shop Seller and Affiliate Center operations Monitor order statuses, cancellations, refunds, and returns Coordinate affiliate marketing, creator outreach, and sample requests Support basic Klaviyo email campaigns, lists, segments, and automated flows Toodley Company Social Media Manager | May 2022 - October 2022 (6 months) Newnan, Georgia, United States    As the Social Media Manager, I was responsible for maintaining and expanding the company’s social media presence. This included creating and posting engaging content across platforms such as Twitter, LinkedIn, and Facebook. Randiss & Co.     Social Media Manager | June 2021 - November 2021 (6 months) Managed social media accounts and posted content regularly. Created simple graphics, videos, and captions. Engaged with followers and replied to messages. Tracked basic performance and suggested improvements. Accenture Customer Service Representative | October 2020 - March 2021 (6 months)  Aanswer inbound calls and respond to customer inquiries in a timely manner  Generate customer interest in the company’s products or services  Provide personalized customer service by responding to the needs of  customers  Document and report on customer feedback to improve the customer  experience  Manage and update customer databases with notes for each customer TasksEveryday Virtual Assistant | September 2018 - February 2020 (1 year 6 months) Cebu, Central Visayas, Philippines    Provided administrative service to clients overseas while working remotely. Typical tasks performed include data entry, managing email accounts, database management, spreadsheet reports, and more. EPX: EPERFORMAX CONTACT CENTERS Customer Service Representative | April 2018 - September 2018 (6 months)  Responsible for handling customer inquiries through calls and messages  Providing accurate information about products or services, resolving issues and complaints  Documenting interactions, and ensuring a positive customer experience while following company policies and procedures. Convergys Customer Service Representative - Chat Support | April 2013 - August 2014 (1 year 5 months) Bacolod, Western Visayas, Philippines  Communicate customers through live chat in answering questions, solve problems, and troubleshoot. TeleTech Philippines Customer Service Representative | September 2012 - December 2012 (4 months) Dumaguete  Responsible for handling customer inquiries through calls and messages  Providing accurate information about products or services, resolving issues and complaints  Documenting interactions, and ensuring a positive customer experience while following company policies and procedures. Qualfon Customer Service Representative | April 2011 - February 2012 (11 months) Dumaguete Responsible for handling customer inquiries through calls and messages,  Responsible for handling customer inquiries through calls and messages  Providing accurate information about products or services, resolving issues and complaints  Documenting interactions, and ensuring a positive customer experience while following company policies and procedures. EDUCATION  Bachelor of Science in Business Administration – Marketing  Saint Joseph of Canlaon | 2015 – 2018  Fashion and Apparel Design  Fashion Institute of the Philippines – Cebu | 2018 – 2019  Bachelor of Science in Business Administration – Marketing  Saint Joseph of Canlaon | 2010 - 2011  Bachelor of Science in Information Technology  Foundation University-,-