Rutendo Majuru

RUTENDO MAJURU Harare, Zimbabwe -- SUMMARY Results-driven Virtual Customer Service Professional delivering exceptional support via multiple channels. Skilled in telesales, customer service, email management, and data entry. Proven ability to build strong relationships, drive sales growth, and provide efficient solutions. Dedicated to delivering outstanding customer experiences and exceeding client expectations. WORK EXPERIENCE Remote Marketing and Sales Executive, Hallmark Branding Pvt Ltd Jan 2022 - Present Executed targeted email campaigns, achieving 30% open rate and 20% conversion rate. Managed remote sales pipeline, leveraging digital tools to drive results. Consistently exceeded monthly sales targets through effective lead generation and conversion strategies. Sales and Customer Service Representative, Native Brands Sep 2019 - Dec 2021 Delivered exceptional customer service via phone, email, and chat driving 94% customer satisfaction. Built strong customer relationships, identifying needs and offering tailored sales solutions. Successfully handled objections and closed sales deals. Virtual Support Agent, Faithful Marketing Dec 2015 - Aug 2019 Provided timely and effective technical support for technological equipment via phone, email and live chat. Utilized strong product knowledge to troubleshoot and resolve customer issues, ensuring high customer satisfaction. EDUCATION Bachelor of Social Sciences University of Zimbabwe Honours in Sociology Aug 2011 - Aug 2014 SKILLS AND EXEPERTISE Communication skills Skills Problem solving abilities Confidentiality Attention to detail Time Management Customer Service Research Skills ADDITIONAL INFORMATION Technical Skills: Project Management, CRM Software Languages: English Awards/Activities: Honored with the Marketing Excellence Award for achieving exceptional sales results and showcasing marketing expertise.