Rute Pacija

 Leveriza Heights Subdivision Tayabas, Quezon Philippines Phone:- /- Email:-Skype: rute.pacija RUTE PACIJA Skill Areas Excellent customer service Sales & cold calling Online presentation thru GoToMeeting Working knowledge of Shopify, Zendesk, Salesforce, CRM, Dropbox, MS Excel, MS Powerpoint, MS Word, Google Docs, GTM, Skype for Business Live Chat & Email Handling Call Quality Evaluation Social media management – answering, posting and hiding comments Lead generation, research & prospecting Transcription Education and Training Rizal Technological University Bachelor of Science Major in Marketing June 2004 to 2007 Cora Dela Rosa School of Fashion and Personality Development June 2005 to August 2005 Convergys Cluster Leadership Program October 2008 Work Experience Inside Sales Representative, Open iT, Inc. – May 2014 to Present Prospecting and sales (B2B) through direct phone activity, cold calling, researching of prospects and/or social networking. Find, identify and follow up qualified sales lead generated by marketing activities, trade shows, and customer referrals. Efficient transfer of background information gained from research activities or prospect engagement for a successful sales conversion. Generate monthly sales report Handles sales inquiry of new and existing customers Pursue sales by developing and maintaining strong professional sales relationships with current and future channel partners, new prospects, and nurturing existing customer relationships Support Sales Managers in work schedules Conduct online demo thru GoToMeeting Part time CSR Team Leader, Storm Media – March 2017 to May 2017 Allocating jobs and workloads to individual staff members. Implementing new initiatives and making sure all staff understand them. Giving prompt and accurate information on individual staff member performance. Making sure all tasks given to staff completed on time and to the required standard. Ensuring a friendly working environment for all team members. Managing any staff sickness levels and organizing the necessary cover. Establishing team and staff targets as a reflection of the company's objectives. Providing accurate information to senior managers on key issues. Answering customer inquiries thru email. Managing and answering comments and messages in Choicest1 Facebook page. Part time Online English Teacher, ETalks - August 2016 to April 2017 Evaluate English proficiency level, by providing verbal and written feedback to enrollees. Provide English tutoring services to intermediate and advanced level students. Quality Evaluator, Convergys - July 2012 up to December 5, 2013 In charge of monthly agent call quality and customer service evaluation. Facilitate internal and external call Quality and customer service calibration. Conduct “Call Quality 101” training. Conduct per agent level call listening. Quality POC for product Updates etc. Phone Quality POC for one of Macy’s site (Convergys MDC). Senior Sales and Customer Service Specialist, Care Credit - September 2010 to July 2012 Customer service for healthcare credit card, billing, financial options and insurance/program protection. Senior Sales and Customer Service Specialist, Comcast - September 2009 to September 2010 Technical Support/CSR/Sales agent for home cable, phone and internet handling both phone and chat inquiry. Customer Service Representative, Direct Response - May 2006 to September 2009 ISR (order taking) for high quality consumer products in beauty, skincare, entertainment and wellness. Administrative Assistant, RECHARGEPLUS Technology solutions - September 2004 to May 2006 Scheduling and coordinating meetings, interviews, events and other similar activities. Preparing meeting minutes, meeting notes and internal support materials. Preparing business correspondence (often using word processing, spread sheet, and presentation computer software). Character References Cecilia B. Enanoza, Global Quality Manager, Retail, Specialty Ops Verticals - / - - Andre Pablo Fausto, Chief Operating Officer at Nayon Kontrol System - - Louis Mayor, Account Executive at Identity Automation - -