RUSTY GOLINA
Lower Laguerta Lahug Cebu City- |-
WORK EXPERIENCE
August 2022 – October 2024 - Team Manager
Starquix Advertising Specialties Inc.
● Production/Order fulfillment
● Email Escalation Support/Vendor Relation
● Manage Quotes/Invoices
● Production Training/Reports
March 2020 – May 2022 - Subject Matter Expert ( SME )
Dotzero | Homebase E-commerce
● Social Media Moderator
● Email/Chat Support ( Zendesk, Shopee, Lazada, and Google Business )
● Address Agent's questions
● Handle Escalation Emails/Chats
March 2013 – April 2019 - Customer Service/Technical Chat Support Concentrix |
Cebu City, IT Park Cebu, Philippines
REDBOX CUSTOMER SERVICE (CHAT)
● Handle Escalations
● Billing/Refunds
● Manage Customer’s accounts
Microsoft XBOX Technical Support (CHAT)
● Help resolve customer’s technical concerns
● Billing/Refunds
● Account Management
June/2010 – January/2013 - Customer Service/Technical Support Qualfon
Philippines | Cebu City, IT Park Cebu, Philippines
● Take Escalation Calls and Emails
● Troubleshoot Technical Issues and process Replacements
● Handle billing
EDUCATION
2006 – 2009 University of Visayas (College)
Cebu City | Undergraduate
BSBA - Major in Business Management
2002 – 2006 Camp Lapu-lapu National High School (High School) Cebu City | Graduate
AWARDS- Top Agent| Cebu City
Conventrix/Convergys- Top CSAT of the Year| Cebu City
Conventrix/Convergys
SKILLS
Languages English, Filipino
Technical Microsoft Excel, Microsoft Word, Canva, Google Sheets, Google Docs, Google Calendar
Other Online Gamer, Love Making Presentations ( Canva )
REFERENCES
CEO of Starquix
Andrew Silvia--
Customer Service Manager
Mark Anthony Sipoy-
Supervisor
Ana Marie Dela Vega
--Operations Manager
Kimberly Theresa Tanaya--
