Rustan Rezaba

RUSTAN MEDRANO REZABA Purok 6 Lodlod Lipa City, Batangas Contact No.: - Email address:- CORE STRENGTH Dedicated, Self Motivated with positive attitude to learn. Work Experience in education institution and IT industry. Able to be a part of a shift work system. Possess excellent analytical and problem solving skills Willing to travel. Capable of working independently or as part of a team. Hard-worker and have eagerness to learn. TECHNICAL SKILLS HardwarePC Troubleshooting, Imaging, Repair, Support and Setup, Printer Networking, NEC and Eiki LCD projector. ServerWindows Server 2008, Active directory, Microsoft Exchange Server 2010, Sharepoint Portal, Firewall Operating SystemOperating System installation, administration, maintenance, configuration and support e.g. Windows 2000 Windows XP, Windows Vista and Windows 7, MAC OS Managing user and computer accounts. Managing user/group restrictions by using group policy. SoftwareWordpress, Microsoft Office 360/2003/2010, Microsoft FrontPage 2003, Macromedia Dreamweaver, Autocad 2010, Acronis True Image Server 9.1, Norton Ghost. Software installation, Antivirus installation and patching. Lotus notes, MS Outlook back up, VPN. Multimedia SoftwareAdobe Phtoshop CS2/CS4, Microsoft Windows Movie Maker, Pinnacle Studio Ultimate. NetworkCisco routers, 3COM Switch, Patch cables for networking. Network design. PROFESSIONAL EXPERIENCE Admin Assistant De La Salle Lipa (www.dlsl.edu.ph) Lipa City Batangas September 2014 – September 2019 Duties and Responsibilities: Provides staff and office support for the dean, to include screening and handling phone calls and email, greeting and directing visitors, and dealing with administrative problems and inquiries Organizes and facilitates meetings, minutes and special events Schedules and coordinates dean's appointments and/or travel arrangements, and coordinates and oversees daily office activities Serves as a primary point of contact and liaison between the office, students, and external constituencies on a range of day-to-day issues Create / prepare presentations as assigned Coordinates and oversees the day to day management of supplies, equipment and facilities of the department Update website content and improve website using Wordpress Technical Support Engineer Epson Phil Corp. 23 ADV Avenue October 2012 – August 2014 Duties and Responsibilities: Served as 1st level IT support. Diagnose, troubleshoot and resolve a wide range of hardware, software issues via phone, email or hands on. Manage end user computing projects which include software distribution, asset inventory management, Anti-virus distribution, Asset tagging. Manage the network and server such as active directory and Microsoft Exchange Server 2010. Update and manage Sharepoint Portal of the Organization. Manage all Software License. Participate in IT infrastructure projects. Ensuring that all call details are captured and documented for IT equipment development. Take ownership of a call and seeing it through to closure. Manage all the schedule of suppliers and vendors. Prioritized and escalate issues when required. Develop training program for customer service engineers Conduct technical training for service engineer, end-user and corporate partners Technology Assistant NCS Pte. Ltd. 5 Ang Mo Kio Street 62, Singapore March 2011 – August 2012 reason of leaving (Family matters) father died Duties and Responsibilities: Responsible for maintaining all the I.T. equipments of assigned school. Support more than 200 end-users such as principal, vice principal, teachers and other staff with computer, network systems and peripheral devices. Provide on-site support during examination, ensure that all IT equipment used for the examination are in good working conditions and all the application software used for the examination is properly installed and are ready for use. Assist in new account application for new teachers and students. Updating of inventory list regularly Scanning for hard disk for defragmentation, bad sectors and updating of virus definition during school holidays. Providing Technical Support to all teachers and staff over the phone and hands on. Cloning of software Upgrading of hardware and software updating Maintenance of standard MOE desktop for all PCs or NBs. Active Directory - creation of account, managing group membership Monitor server on a day to day basis Network troubleshooting. Hardware replacement (card swapping, RAM swap etc.) User’s accounts monitoring I.T. Technician De La Salle Lipa (www.dlsl.edu.ph) June 2007 – February 2011 Duties and Responsibilities: Responsible for maintaining all the I.T. equipments of assigned department. Support more than 150 end-users with computer, network systems and peripheral devices. Maintains passwords, data integrity and file system security for the desktop environment Maintains Administrator account of EBSCOhost database 2.0. Assists engineers and team leaders in the implementation of projects. Diagnose and resolve technical hardware and software issues. Recommend hardware and software solutions and upgrades using established procurement processes. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. Performed wiring and daily maintenance of internal computer systems. Coordinated the logistics of technology requirements and setups during multiple office relocations. Assemble and set up desktop and laptop computers. Responsible for troubleshooting, installation, configuration and repairing computer systems. Complete formatting and installation of software. Monitored and troubleshot LAN, installed and configured routers and switches, and generated monthly reports. Co-ordinate purchase of IT-related equipment and control IT-related inventories. College Lecturer De La Salle Lipa (www.dlsl.edu.ph) June 2009 – October 2010 Responsible to educate the students about IT subjects like introduction to computer and computer maintenance by giving lectures, discussions, quizzes and other activities. Jr. Hardware Support Engineer JTJ Trading Inc. DV & R (www.jtjti.com) June 2006 – March 2007 Responsible to give onsite or by phone or email support to all clients. Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment. Provide PC installation migration and configuration. Install, upgrade, configure and maintain workstation and peripherals. Set-up and troubleshoot PC and PC peripherals. Informing the users about precaution measures for some of the frequently arising system concerns. Attending the maintenance calls by the users. Editing photos and videos. PROJECTS SSOE Migration Desktop Imaging Office relocation network setup Deployment of new Antivirus SEMINARS AND TRAININGS SharePoint Portal De La Salle Lipa – Information System Department (2009) Effective Communication Skills Librarians Association of Batangas – Batangas City (2009) IT Security Conference Bitshield – Makati City (2008) On-The-Job Training Metropolitan Bank and Trust Company – IT and Engineering Division (2005) Cisco Networking Academy (certificate of completion) De La Salle Lipa (2002 – 2003) EDUCATION TertiaryBachelor of Science in Computer Engineering De La Salle Lipa Tertiary School Lipa City, Batangas June 2001 – March 2006 Short course: PC Troubleshooting and Networking AMA Computer Learning Center Lipa City, Batangas December 2005 – February 2006 Secondary: De La Salle Lipa Integrated School Lipa City, Batangas June 1997 – March 2001 CHARACTER REFERENCE Mr. Michael Guttierez System Engineer Ciena Pte. Ltd--