Rustam Ali

Hi there! My name is Rustam Ali, and I’m an experienced Customer Support Representative and E-commerce Store Handler with a strong background in managing customer queries, order processing, and store operations. Over the past few years, I’ve worked with well-known companies such as IBEX, Mindbridge, and Systems Limited, where I handled customer support mainly through non-voice channels, including emails and live chat.

In my roles, I’ve been responsible for assisting customers with their questions, issues, and requests in a professional and friendly way. I understand how important communication is in building trust with customers, so I always make sure to respond clearly and politely, providing accurate information and quick solutions. I also focus on keeping a positive tone, even when dealing with difficult situations, to make sure every customer feels heard and supported.

Along with customer support, I have practical experience in e-commerce store management. My daily tasks included handling new orders manually, checking order statuses, updating tracking information, and ensuring successful fulfillment. In cases where orders were delayed or cancelled, I managed refund requests and coordinated with the relevant departments to make sure everything was processed correctly. I’m familiar with how to maintain store accuracy, manage inventory updates, and keep customers informed throughout their order journey.

I enjoy working in structured environments where I can multitask and meet deadlines. Whether it’s assisting customers, managing data, or solving operational issues, I pay close attention to details and make sure every task is completed properly. I’m also comfortable learning new systems and tools quickly — I’ve worked with CRMs, ticketing systems, and e-commerce platforms like Shopify and WordPress that helped me stay organized and efficient.

As a freelancer, I’m looking to bring my skills to a business that values professionalism, reliability, and quality support. I take pride in my work and believe that good customer service can really make a difference for any brand. My goal is to help businesses provide smooth customer experiences while keeping their e-commerce operations running efficiently.

If you’re looking for someone who can handle both customer support and store operations with care and attention, I’d be happy to work with you and contribute to your success.