Russelle Ballesteros

Russelle Ballesteros Automation Builder | Business Process Manager Executive Assistant I am a highly motivated, diligent, and effective communicator committed to helping others. My strong organizational skills and ability to think creatively give me an edge in the workplace. I am able to take the initiative and work independently, completing tasks quickly and accurately. WORK EXPERIENCE Business Process and Automation Manager CONTACT Carpe Diem Tours - Rome, Italy -- live:.cid.c707ab6d0f2a12a1 162 Mabini Street, Bulilan Sur, Pila, Laguna, Philippines EDUCATION - Colegio de San Juan de Letran - Calamba Bachelor of Science in Information Technology With Academic Distinction SKILLS Automation Building Funnel Building Email Marketing Social Media Management Basic Graphic Design Facebook Advertising Technical Support CERTIFICATIONS Online General Virtual Assistant Facebook Ads & Facebook Marketing Master Class REFERENCES Cris Capacio CEO | Probus Business Consulting, Inc. - Specialize in overseeing business processes, ensuring comprehensive mapping and optimization. Proficient in crafting detailed SOPs to streamline operations effectively. Proficient in developing and implementing automation solutions to enhance efficiency. Implement strategies to optimize processes and efficiency. Supervise and support team members for efficient operations. Create data-driven dashboards on monday.com for comprehensive reports. Manage advert uploads on diverse platforms to expand reach. Organize and map out tour adverts to monitor and ensure accurate connections. Coordinate and oversee the seamless execution of tour experiences for customer satisfaction. Efficiently handle email management and communication. Lead the screening and hiring processes to onboard top talent and strengthen the team. GoHighLevel Funnel Builder Guaranteed Quotes - Tampa, Florida Skilled in Go High Level platform for building highconverting funnels and automations. Design and implement sales funnels, landing pages, and email campaigns with integration support for Zapier to enhance automation. Familiarity with integrating ChatGPT with Go High Level booking bots for personalized customer interactions. Proficient in creating standard operating procedures (SOPs) to streamline funnel building processes and ensure consistent workflows. Competent in developing custom forms in JotForm and embedding them in Go High Level funnels to capture and organize customer data. Capable of setting up Zap automations to facilitate data transfer and improve efficiency across platforms and systems. WORK EXPERIENCE WORK EXPERIENCE Knowledgeable in optimizing lead generation and customer engagement through effective funnel strategies and automation techniques. Able to analyze data and performance metrics to drive continuous improvement in funnel effectiveness and conversions. Collaborates with marketing and sales teams to align funnel strategies with business objectives and marketing campaigns. Executive Assistant / Amazon KDP / Podcast / AdminVirtual Assistant AT Publishing Inc. / GetMoreListeners Helpdesk Technician Stefanini Philippines Provides technical end-user support via telephone and email Provides restorative or maintenance actions to resolve end-user problems Responds to end-user problems based on standard procedures Correctly tracks incident and calls , including but not limited to entering data into database timely and accurately manner Learning and Development Associate Probus Business Consulting, Inc. Organize operational tasks and streamline processes with zap automations. Manage podcast clients and handle slack onboarding for new clients. Proactively reach out to potential podcast clients for growth opportunities. Provide podcast guest opportunities by curating a list of relevant shows. Facilitate team communication and Q&A collection via group postings. Develop slide presentations for training modules and enhance learning experiences. Promote books by posting in Facebook groups, distribute free copies, and follow up for reviews. Schedule Facebook group posts for podcasts and track progress and reviews. Utilize Pubby to leave reviews and enhance engagement. Handle administrative tasks, including website orders and formatting services. Manage uploads of eBooks, paperbacks, and audiobooks on KDP and Audible. Build connections and engage on LinkedIn for networking. Monitor broadcast emails via Convertkit for effective communication. Admin Virtual Assistant Umanest - SaaS Company Update and manage a company database Collect and organize data Update business operations manual Gather information or make a data analysis Organize technical support tickets Assist customers Participate in the set-up of all L&D events Maintain an event report for each event Perform additional projects as needed Oversee training completion reporting via the LMS Create and schedule training events Create creatives for training events Manage email campaigns thru ActiveCampaign Reach out to different markets thru telemarketing Create and set budget for each training TOOLS / APPS