Russell Andrei Alfosno

Russell Andrei D. Alfonso Address: 3066 J. Tayag Street, Claro M. Recto, Angeles City, Pampanga, Philippines 2009. Email:-Contact Number: - / - Objective To obtain a challenging position in a highly competitive customer support environment where my resourceful experience and academic skills will add value to the company. Career Summary Customer Service Representative with more than 5 years of experience. Professional Experience VALIANT PAYMENTS, LLC (Remote) Sales Representative, March 2023 - August 2023 ● Contacting potential customers and generating interest in our products and services. ● Qualifying leads and scheduling appointments for our sales team. ● Meeting or exceeding monthly sales targets. BALSAM BRANDS (Remote) Customer Service Representative, October 2022 - December 2022 ● Deliver excellent and delightful customer service through email and live chat support for multiple brands. ● Meet various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). ● Represent the brand and its values through email and chat responses. ● Ensure that all customer interactions and tasks are updated in an accurate and timely manner as required. ● Identify how to de-escalate and when to escalate customer service-related issues. DECENTRAL GAMES (Remote) Web 3 Moderator (Discord Support), March 2021 - August 2022 • Resolved technical issues related to blockchain-based gaming platforms and digital assets. • Educated users on decentralized technologies, blockchain, and ensured adherence to security best practices. • Addressed customer inquiries and provided assistance for decentralized gaming products and services. CONCENTRIX Customer Service Representative, October 2018 – December 2020 ● Respond promptly to customer inquiries. ● Acknowledging and resolving customer complaints. ● Ensure customer satisfaction and provide professional customer support. ● Maintaining a positive, empathetic, and professional attitude toward customers at all times. Page 1 of 2 Intern Summary DORNIER TECHNOLOGY On-the-Job Trainee, May 2017 – October 2017 Aircraft Type: A320 and B727 ● ● Establish a comprehensive check-up for completed work to ensure that it meets quality standards. Perform routine aircraft maintenance tasks such as cleaning, degreasing, hanging, and filter cleaning. GLOBAL DEFENSE TECHNOLOGY INC. On-the-Job Trainee, February 2016 – May 2016 Aircraft Type: A320 and B727 ● ● Establish a comprehensive check-up for completed work to ensure that all tools meet the quality standards. Adjust/Calibrate aircraft tools, equipment, and instruments such as torque wrenches (Digital and Analogue), Calipers, Aircraft Weighing Pads, and others. ASIAN AERONAUTICS SERVICES INC. On-the-Job Trainee, September 2013 – December 2013 Aircraft Type: Garmin G1000 and Cessna 172R ● ● ● Education Establish a comprehensive check-up for completed work to ensure that it meets quality standards. Adjust aircraft engines and pneumatic systems, remove and install aircraft components, diagnose problems, and perform routine maintenance tasks such as changing the oil and hanging/filter cleaning. Performing line maintenance such as aircraft marshalling. Flight School International Parañaque, Philippines. Bachelor of Science in Aircraft Maintenance Technology - December 2015 Chevalier School Angeles City, Philippines. Secondary Education - March 2012 Additional Skills ● ● ● ● ● ● Driving Computer Literate Multi-tasking and Efficient Ability to work under pressure and to meet deadlines Oriented in Microsoft Office such as Microsoft Word, Excel, and PowerPoint. Proficient verbal and written communication skills as well as interpersonal skills. Page 2 of 2