Russel Roi Rotzen Cuenco

RUSSEL ROI ROTZEN CUENCO OFFICE ADMINISTRATOR Quezon City, Philippines (-- CAREER OVERVIEW As an experienced Office Administrator with a strong background in both sales , technical and operations coordination, I have honed a diverse skill set that makes me well-suited for a virtual assistant role. In my current position at a pharmaceutical company, I have managed a variety of responsibilities that showcase my ability to handle multifaceted tasks efficiently and accurately. EDUCATION EXPERIENCE Bachelor of Science in Information Technology Araullo University | 2017 Clerical/ Office Administrator SKILLS Administrative Proficiency Financial Management Sales Expertise Technical Proficiency Sales Support Procurement and Vendor Relations Team Leader and Coordinaton Client Relation and Communication Report Preparation and Data Analysis Creativity and Visual Design Gianmed Pharmaceutical Company | January 2021 - present Utilized QuickBooks to manage stocks, invoices, and expenses, ensuring accurate financial tracking and reporting. Handled various payment methods including post-dated checks, bank transfers, and cash for procurement and operational expenses. Managed the purchasing process of medications, including negotiating deals with suppliers to secure favorable terms. Coordinated with vendors to ensure timely delivery and availability of necessary products. Created engaging visual aids and presentations for medical representatives, enhancing their effectiveness in client presentations. Prepared and managed all clerical tasks and schedules for sales meetings, ensuring smooth operations. Office Administrator Provided comprehensive administrative support including scheduling consultations with clients and maintaining virtual files. Prepared and emailed weekly reports, offering clear and concise updates on ongoing projects and tasks. Developed and maintained an ongoing task list, prioritizing responsibilities to meet deadlines efficiently. Supervised a small team, delegating tasks and ensuring timely completion of projects and responsibilities. Fostered a collaborative and highperforming work environment through effective leadership and communication. Scheduled and coordinated consultations with clients, ensuring timely follow-ups and maintaining strong client relationships. Prepared inclusion papers for hospitals, ensuring all documentation was thorough and accurate. Sales Representative VXI Global Solutions |- AT&T Engaged with customers to understand their needs and provided tailored solutions to meet their communication requirements. Promoted and sold a range of AT&T products and services, including wireless plans, internet packages, and devices. Achieved and exceeded sales targets consistently through effective sales techniques and exceptional customer service. Built and maintained strong relationships with clients by providing personalized service and addressing their concerns promptly. Conducted follow-ups to ensure customer satisfaction and to upsell additional products and services. Maintained up-to-date knowledge of AT&T’s product offerings, industry trends, and competitive landscape. Provided accurate information to customers about product features, pricing, and promotions. Sales Representative VXI Global Solutions |- DirectTV Engaged potential customers through direct outreach and inbound calls to promote DirectTV’s television packages and services. Explained product features, benefits, and pricing to customers, effectively addressing their needs and objections. Assisted new customers with the setup and activation of their DirectTV services. Provided guidance on package selection and service installation, ensuring a smooth onboarding experience. Managed customer accounts, including handling billing inquiries, service upgrades, and troubleshooting. Resolved customer issues promptly and efficiently, enhancing overall satisfaction. Technical Support Concentrix |- Dish Network Delivered exceptional customer service by addressing technical inquiries and concerns in a professional and courteous manner. Guided customers through troubleshooting steps, ensuring they understood and were comfortable with the solutions provided. Maintained high levels of customer satisfaction through efficient and effective problem resolution. Managed customer accounts by updating service information, processing billing inquiries, and handling service upgrades or downgrades. Provided detailed explanations of service plans, features, and billing details to ensure customers were well-informed. Accurately documented customer interactions, technical issues, and resolutions in the company’s CRM system. Prepared regular reports on common technical issues and customer feedback to help improve service delivery and product offerings. REFERENCES Jason Flores Executive Assistant | Gianmed-(-