RUSSEL JANE MARINO
--Certified MedVA Virtual Assistant
Certified MedVA Medical Scribe
PROFESSIONAL SUMMARY
Hello! My name is Russel Jane Marino and I've been working in the BPO industry for at least 9
years. I help US-based business owners with their administrative and back-office tasks to
improve workflow, and time and propel profit to the company. My goal is to support
professionals and help them streamline their business operations.
ACADEMIC BACKGROUND
UNIVERSIDAD DE MANILA
20111 - 2013
UNDERGRADUATE OF B.S. NURSING
CAREER HISTORY
SR. PROCESSING EXECUTIVE - VOICE
QUALITY EVALUATOR
COGNIZANT SOLUTIONS
IN-TEAM COACH
May 2021 - April 2023
SR. CUSTOMER SERVICE SPECIALIST
Accepting all incoming inbound and making
outbound calls to agency/ brokers
Email management
Billing customer service
Personal auto, home, personal article and
umbrella coverage verification
Data entry
Technical support
Processing of refunds
CORE SKILLS
Appointment scheduling
Email management
Strong communication skills
Expert at building rapport with clients
Time Management
CONCENTRIX (FORMER CONVERGYS)
JULY 2015 - MAY 2021
Accepting all incoming inbound and making outbound
calls to healthcare professionals
Medical health insurance verification (Benefits, eligibility,
prior authorization requirement, verify healthcare
provider's
network affiliation, review healthcare provider's contract,
appeals and claims)
Quality evaluator of incoming calls
Calibrations calls with clients, claim adjustors and other
quality evaluators
An In-Team Coach, assisted Team Leaders in handling a
team of Senior Customer Service Specialists. Provided
coaching/ feedback. Collects data for daily, weekly,
monthly
for reporting and analyzation
Email Managment
