RUSSEL
DUMALAGA
GENERAL VIRTUAL ASSISTANT,
WORKFORCE ANALYST AND
CUSTOMER SUPPORT SPECIALIST
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
ALORICA DAVAO | JULY 2016 - OCTOBER 2017
CONTACT
INFORMATION
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EDUCATION
BACKGROUND
University of Southeastern Philippines
(USEP)
DEGREE: BS IN AGRICULTURAL ECONOMICS
LOCATION: MINTAL, DAVAO CITY
GRADUATED: APRIL 2016
University of Mindanao (UM)
DEGREE: BS IN SECONDARY EDUCATION
LOCATION: MATINA, DAVAO CITY
GRADUATED: MAY 2019
Review Documents for approval on Accounts
business.
Checking if Customer Background through the information
based on the document submitted.
REAL TIME ASSOCIATE & WORKFORCE ANALYST
ALORICA DAVAO | OCTOBER 2017 TO JANUARY 2023
Real Time monitoring
Email Handling
Administers volume contingency action plans as deemed
necessary and appropriate.
Monitors site to ensure optimal staffing levels.
GENERAL VIRTUAL ASSISTANT
FREELANCE | JUNE 2020 TO JANUARY 2023
Administrative tasks
LICENSES AND CERTIFICATION
Licensed Professional Teacher
The Life Auditor bookkeeping training
And Apprenticeship program Certificate
Filipino Virtual Assistance Training
Course Certificate
