Russel Don Basan

RUSSEL DON M. BASAN Senior Sales Specialist Experienced working in a fast-paced environment with strong customer and sales service demands. Trustworthy, ethical and dependable. I am committed to a superior quality service. Confident and poised in interactions with individual at all levels. Detail-oriented and resourceful in completing projects: able to multi-task effectively. Capabilities include: Customer service, Sales and Managerial relations. Contact -- Semense compound Subangdaku Mandaue Cebu City Education Experience Boundless Immigration Senior Immigration Sales Consultant Jan 202- Present Assisting US Marriage-Based Green Card Applicants FlipPage Solutions Marketing/Publishing Consultant Feb 2023- Dec 2023 Cold Calling- Provide assistance in Book publishing and offer Marketing strategy to Authors. Bachelor of Technology Education- B.O Obrero Bajada Davao City Philippines University of Southeastern Philippines Expertise Consultative Selling/Marketing Telesource Team Leader/ Lead Sales Producer Insurance campaign Feb 2020- Feb 2023 Supervised Telemarketers in Insurance lead generation campaign. Monitor and assess employee calls to drive performances improvement. Plan and conduct meetings that share information, calibrate knowledge and motivate agents to learn and excel in their performances. Taking live transfer calls from the operations ,and do live quoting for different insurance policy. B2B and B2C Lead Generation Insurance Policy Quotation Demand Science Philippines US Immigration Fluency Team Leader/ Telemarketer Team Lead role/ Customer Service Demand Sales Coach- Effective call and rebuttal handling Dec 2016 - Dec 2019 Consistent top Sales Representative and a pilot agent for Cebu Philippines site. Promoted as team leader in just 6 months and was the first Nesting Team Lead promoted across 3 sites. Core Trainer for product specific and supervised nesters in Nesting academy. VXI Global Holdings Philippines Tier 2 Customer/Agent Support July 2013- Nov 2016 Front liner customer and agent support for Financial account in Western Union. Pilot Agent for APAC countries and handled both customer and agent needs: Identification verification, validation process, and customer service at its best. Consistent hitting client’s target. Sycore Business Solutions Sales Agent/Sales Coach/ Subject Matter Expert April l 2010 June 2016 Sales executive for lead generation campaign and was promoted as sales verifier in less than 3 months. Pilot agent to handle VIP customer accounts (CC pull out account Solar account/ Auto Warranty)- Conduct Training session for effective call and rebuttal handling for newbies.