PROFILE INFO
A professional and experienced Collections / Customer
Support specialist with 5 years of demonstrated history of
working in the outsourcing/offshoring industry. Skilled in
Customer Service, Communication, and Technical
Knowledge.
RUSSEL DAVE
BALBEJA
COLLECTIONS | CUSTOMER SUPPORT
WORK EXPERIENCE
Customer Support
Feb 2022 - Sep 2022
Wyre Inc
Worked as a Customer Support Specialist for a
Web3/Crypto-payment processing company,
handling both chat and email processes for end
users.
CONTACT
Account Specialist II
Feb 2021 - Dec 2022
JP Morgans Chase and Co.
Phone
Provided assistance to business owners regarding
-
their business and personal accounts, helping
Email
credit rating.
-
Address
47 Nato's Compound,
Pasong Buaya II, Imus,
Cavite, Philippines
EDUCATION
them with card activations and maintaining a good
Sr. Operations Rep.
Dec 2018 - Feb 2021
Capital One Philippines
Assisted personal customers in maintaining their
accounts to current status, and provided solutions
to prevent their credits from being marked as late.
Process Associate
May 2017 - Nov 2018
Genpact Philippines LLC.
2014 - 2017
BS Information Technology
University of Perpetual Help
- Molino Campus
2012 - 2013
BS Information Technology
ABE International Business
College
LANGUAGE
Provided assistance to customers regarding their
car loan concerns, and provided solutions to
prevent their credits from being marked as late.
MY SKILLS & EXPERTISE
Empathy
Problem Solving
Adaptability
Decision Making
Communication
Conflict Resolution
MY REFERENCE
English
Filipino
Available upon request.
