Russel Baloto Dichoso

RUSSEL B. DICHOSO #219 Purok 74 Kaybagal North Tagaytay City Contact No- Email Address- OBJECTIVES: Intend to build a career at a leading corporate with high-tech environment, committed and dedicated people who will help my potential, willing to work as a key player in a challenging and creative environment. JOB DESCRIPTION: Use questioning and listening skills that support effective telephone communication Effectively deal with job stress, angry callers and upset customers. Use the most appropriate way to communicate with different behavior types on the telephone. Apply the proper telephone etiquette to satisfy various customer situations. Meets commitments to customers. Other duties as assigned. WORK EXPERIENCES: Loumars Restaurant Tagaytay City 2011 Sales Lady Shangrila Restaurant West Avenue, Quezon City 2009 Telephone Operator Kamay Kainan Restaurant West Avenue, Quezon City 2007 Waitress Centropell (Rusty Lopez Shoes) SM, North Edsa, Quezon City 2005 Sales Lady Shanting Taiwanese Restaurant Valenzuela City 2003 Service Crew EDUCATION: Far Eastern University, Manila BSC Major Management March, 2001 2nd Year College Level CERTIFICATES: Finishing Course for Call Center Agent March 12, 2011 to March 26, 2012 Infinite Possibilities, Crossing Mendez, Tagaytay City Hair Care and Beauty Care July 14, 2013 to October 27, 2013 Dasmariñas National High School