Rushikesh Shinde

Rushikesh Shinde - ServiceNow Developer A Qualified IT Professional with 3+ years of experience. Looking for transitioning in the field of Software Development with learnings of ServiceNow Platform. Pune, India linkedin.com/in/rushikeshpshinde PROFESSIONAL EXPERIENCE SOFT SKILLS Systems Engineer Atos Global IT Solutions & Services Pvt Ltd | Pune, India Problem Solving Jul 2019 - Feb 2022 Effective Communication Analytical Thinking Tasks Understand the requirements and work with business teams to obtain data. Decision Making Develop and follow data management processes and keep data confidential. Design and Develop dashboard/visualization and metrics using Power BI, SQL, Excel and present insights to leadership team and client. TECHNICAL SKILLS Provide weekly, monthly and as needed report for management. Worked in Team and independent environment. Communicating the insights to client and technical team during meetings and help them understand and implement system improvements. Apprentice - Project Engineer Persistent Systems Ltd | Pune, India Competent in JavaScript. Customized the forms and lists of Service Request, Change Request and Incident Management tables. Sep 2018 - Jul 2019 Tasks Providing software application support under the supervision of the Senior Engineer. Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue. Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer. ServiceNow application development, including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports. Efficient at ACL, UI Actions, UI policies, Catalog Items. Respond to general questions and trouble tickets in a timely manner. COURSES & CERTIFICATION EDUCATION Bachelor of Engineering in Computer Science Indira College of Engineering and Management, Pune 06/2015 - 06/2018, 67.66% Diploma in Computer Engineering Rasiklal M Dhariwal Institute of Technology, Pune 06/2012 - 06/2015, Certified ITIL V4 Foundation in ITSM from PeopleCert Institute for AXELOS. ServiceNow System Administrator Course from Udemy. ServiceNow Developer Course from Udemy. 75.25%