Rusheika Reid

RUSHEIKA REID -- Virtual Assistance Kingston, Jamaica SUMMARY Highly motivated and professional Virtual Assistance with over 4 years of experience providing high-level support to reputable companies . Proficient in managing calendars, data entry, customer support, email management and social media management. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. EDUCATION HEART College of Hospitality Services Diploma in Hospitality Management- SKILLS Strong organizational and timemanagement skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously Calendar Management Inbound and Outbound Calling MS Office Proficiency CERTIFICATIONS EFSET Certificate of proficiency in English PROFESSIONAL EXPERIENCE Care Coordinator Care Solace | 2023 - Present Conducted initial assessments and evaluations of patient's needs. Provided case management services to ensure the delivery of quality care. Educated clients on available resources and services within their communities. Scheduled appointments for clients with appropriate medical specialists. Technical Support Specialist Conduent. |- Resolved customer issues related to operating systems, network connectivity, software applications, and hardware components. Troubleshoot system errors and identify potential solutions. Assisted customers with inquiries regarding products and services through phone, email, and chat. Resolved customer complaints quickly and efficiently. Customer Service Specialist Sutherland Global | 2018 - 2019 Provided product information to customers in a timely manner. • Resolved customer complaints quickly and efficiently. • Maintained a high level of customer satisfaction by providing accurate and helpful responses. • Tracked orders from placement to delivery using internal systems.