Rurik Best

RURIK N. BEST -• M: - • Barcelona, Spain PERSONAL STATEMENT Accomplished self-starter with a proactive attitude, strong work ethic and a deeply ambitious streak. Skilled in designing strategies to increase sales, client retention and customer base. With over 5 years of client-facing and ample amount of project management experience I am seeking to advance my career with an employer for a long-term commitment. Core competencies include: Project Management • Client Relations • Strategic Planning • Sales PROFESSIONAL EXPERIENCE CIGNA MEDICAL - a global health-services company Senior Patient Advocate •- Outreach to patients with non-clinical and clinical resources while assessing for potential risk of harm or substance abuse concerns. Managed a number of projects that help design and implement patient focused specialty counseling and follow up programs in accordance with the URAC by collaborating with other team members, holding meetings with upper management, healthcare regulators, nurses, and doctors. Achievements: Managed to generate more than 70k in savings for my department in two weeks by creating a plan that would allow nurses to conduct at home care for patients with conditions like diabetes and cancer. Awarded ‘Outstanding Project Lead’ 4 months in a row by presenting new and unique strategies that offered patients custom wellness solutions to fit their specific needs in nutrition, stress management, and other wellness topics. Created and implemented a Cigna Health strategy; that decreased patient’s with type 2 diabetes frequent hospital visits by 30% DISCOVER FINANCIAL SERVICES - America's third largest credit card company. Collections Representative / Upselling Agent • 2009 – 2012 Responsible for negotiating with cardholders to resolve account issues and facilitate payment arrangements. Accurately kept detailed records of all customer communications and payment plans throughout all debt collection processes. Required to assist in selling significantly delinquent accounts to third-party debt collection agencies. Achievements: Consistently achieved #2 or #3 company-wide in queue resolution, dollars collected, and calls made month-over-month. Led a team of 10 internal avenues and was able to collaborate cross-functionally with Customer service, Finance, Collections and Senior Management to keep customers long-term interests once a charge-off account is paid and settled. Boosted my department revenue by 20% by successfully building strong connections with account holders who cleared their balances owed and upselling products and services. EDUCATION Bachelor’s Degree coursework in Psychology YALE UNIVERSITY • New Haven, CT • 2015 Bachelor’s Degree coursework in Psychology ARKANSAS STATE UNIVERSITY • Jonesboro, AR • 2014 Bachelor’s Degree coursework in General Studies HARDING UNIVERSITY • Searcy, AR • 2012 TECHNICAL SKILLS Proficient in Microsoft Office Suite: advanced Word, Excel, Power-point, Outlook, Access, Fluent English speaker EXTRA CURRICULAR ACTIVITIES Member of Sigma Chi • 2014-Present Member of Gama Sig Treasuryー a social club run by the Student Association •- Harding University Football Team •- • Elected MVP by team members / head coach in 2012 Arkansas State University Football Team •- / Yale University Football Team •- REFERENCES * References available on request*