Ruqayyah Abisola Ayeni

RUQAYYAH ABISOLA AYENI Lagos, Nigeria - --LinkedIn|Portfolio __________________________________________________________________________________________ PROFESSIONAL SUMMARY ●​ Highly organized and detail-oriented Virtual Assistant with 2+ years of experience providing remote administrative support and exceeding client expectations. ●​ Skilled in managing electronic files, scheduling appointments, email communication, and data entry, ensuring efficient workflow and streamlined operations. ●​ Adept at research, content creation, and problem-solving, contributing to team success in a fast-paced virtual environment ._________________________________________________________________________________________ KEY SKILLS ●​ Virtual Assistant Skills: Experienced in managing schedules, booking travel, handling email/phone inquiries, and assisting with data entry remotely. ●​ Organization & Time Management: Proven ability to prioritize tasks, meet deadlines, and maintain accurate electronic files and documents. ●​ Communication Skills: Excellent written and verbal communication skills with the ability to build rapport with clients and colleagues remotely. ●​ Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook for efficient document creation, data management, and communication. ●​ Project Management: Skilled in utilizing tools like Trello and Asana to manage tasks, track progress, and collaborate effectively. ●​ Technical Skills: Proficient in Google Workspace and CRM systems (HubSpot) to optimize administrative processes. _________________________________________________________________________________________ PROFESSIONAL EXPERIENCE Virtual Assistant (Freelance) - Lagos, Nigeria (September 2022 - Present) ●​ Provided remote administrative support to multiple clients across various industries. ●​ Managed electronic files and documents, ensuring efficient organization and accessibility. ●​ Scheduled appointments, coordinated travel arrangements, and handled email/phone inquiries professionally. ●​ Assisted with data entry and record-keeping, maintaining accuracy and integrity. ●​ Conducted research on various topics as needed, preparing concise reports for client use. ●​ Utilized project management tools to organize tasks, meet deadlines, and exceed client expectations. Customer Service Representative/Administrative Assistant OLAJ Commercial Enterprise - Lagos, Nigeria (September 2022 - May 2024) ●​ Provided comprehensive administrative support to the CEO, including scheduling appointments, managing calendars, coordinating travel arrangements, and handling email communication. ●​ Maintained accurate and organized records, ensuring smooth operations and efficient workflow. ●​ Utilized Microsoft Office Suite (Word, Excel, PowerPoint) to create reports, presentations, and other documents. ●​ Managed an average of 100 customer inquiries daily through email, chat, and phone, maintaining a customer satisfaction rate of 95%. ●​ Resolved 95% of customer complaints within 24 hours by employing effective problem-solving skills ●​ ●​ ●​ ●​ ●​ and proactive communication. Reduced customer churn by 15% by delivering exceptional service and addressing concerns promptly, enhancing customer loyalty. Increased customer satisfaction ratings by 20% through personalized, empathetic interactions and educational support regarding product usage. Collaborated with technical staff to understand product features, enabling accurate information delivery and issue resolution. Exceeded customer expectations through prompt and efficient resolution of inquiries and complaints via email, phone, and chat. Built strong relationships with customers, fostered teamwork, and communicated effectively with internal teams to escalate issues. Executive Assistant Seong Computers - Ogun, Nigeria (October 2014 - September 2016) ●​ Maintained and optimized complex calendars for executives, coordinating over 100 meetings monthly, and ensuring effective time management. ●​ Managed travel arrangements, including booking flights and accommodations, successfully reducing travel expenses by 20% through strategic planning. ●​ Prepared documents, presentations, and expense reports, enhancing operational efficiency and supporting executive decision-making. ●​ Implemented standard operating procedures to streamline administrative tasks, resulting in a 30% increase in office productivity. __________________________________________________________________________________________________ EDUCATION Bachelor of Science in International Relations​ Oduduwa University, Ipetumodu, Osun State​ November 2016 - April 2021 __________________________________________________________________________________________ CERTIFICATIONS ●​ Project Management Early Internship - Excelerate, October, 2024 ●​ Virtual Assistant - Alx Africa, October, 2024 ●​ Basic Data Entry Skills Training - Wing Academy, August 2024 ●​ BAsic General Virtual Assistant Skills Training - Wing Academy, August 2024 ●​ Basic Digital Marketing Skills Training - Wing Academy. August 2024, ●​ I.T. Support Training - Digital Witch Support Community, June 2024. __________________________________________________________________________________________ VOLUNTEER WORK The Ink and a Child - May 2024 ●​ Delivered engaging talks on the importance of education in selected public schools in Nigeria. ●​ Organized the distribution of writing materials to students in the visited schools. Clothe Bank Initiative - April 2024 ●​ Organized the delivery of neat and used clothes to the needy.