Rupesh

Rupesh Panikker-| +91 -| A18, TTC Enclave, Kowdiar, Trivandrum, Kerala, India Passport Number: J-| Skype ID: Rupesh.Panikker Date of Birth: February 9, 1988 SUMMARY I am a highly energetic and confident professional with a communicable enthusiasm for hospitality. I am creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude. I have a total experience of 5 years in hospitality, education and event management. Alongside my Bachelor’s degree in Hospitality Management, I have worked in different industries dealing with clients, customers and guests which helped me to understand in handling people. I have recently worked as a customer support specialist at Sutherland Global Services, Cochin. WORK EXPERIENCE Sutherland Global Services | Customer Support Specialist | www.sutherlandglobal.com (Cochin, Kerala | August 2016 – June 2017) My work as a Customer Support Specialist has helped me to learn more about customer handling and issue resolution. Key Highlights: Dealing with customers from North America Technical Knowledge on Computers and Anti Virus Software Flexible to Night Shifts RC Pub - City Tower Hotel | Services Supervisor | www.fortune-hotels.net (Fujairah, UAE | November 2015 – May 2016) My work as a Supervisor at the reputed English pub in City Tower Hotel has given me the ability to deal with guests and important customers. Key Highlights: Dealing with guests from UAE, Europe, U.K, Africa, Philippines and many other countries. Exposure to a different culture has given me more knowledge on understanding guest needs. Developed the knowledge on wines and alcoholic beverages served in the hotel. ITC Grand Chola - A Luxury Collection Hotel |Guest Service Associate |www.itcgrandchola.com (Chennai | December 2012 – December 2014) My work as a Guest Service Associate has given me the complete knowledge on the Food & Beverage Services Operations of the hotel. Key Highlights: Dealing with guests has enhanced my customer interaction and problem solving skills Worked with Room Service, Butler Service, Banquet service, In house lounge operations, restaurant service Coordination with other departments has enriched my knowledge on hotel operations. Vista Learning Technologies |Marketing Executive |www.vistalearning.com (Trivandrum, Kerala| November 2010 – November 2012) Introduced E-Learning Services for Primary and Secondary Schools in Accra, Ghana. Worked with the marketing team and conducted product presentationsto the Principals of schools across Accra, Ghana Key Highlights: Product Presentations gave me the ability to successfully communicate with a large audience Interaction with people in Ghana further developed myInterculturalSkills Rohith Arts & Events Management Company |Events Coordinator |www.rohitharts.com (Trivandrum, Kerala | July 2009 – July 2010) My work as a coordinator in event management has enhanced my interaction skills handling clients and sponsors. Events included stage shows, Weddings, Conferences, Exhibitions and Product Launch. Key Highlights: Interacting with people and delegating them has developed my managing skills EDUCATION Institute of Hotel Management, Chennai, Tamil Nadu, India Bachelor of Science in Hospitality & Hotel Administration| May- St. Thomas Central School, Trivandrum, Kerala, India Commerce Stream| May- REFERENCES References are available on Request KEY SKILLS Professional & Technical Skills: Dealing with people as Guests, Customers, Clients and Sponsors Business Presentations, Product Presentations and Information Services Computer Skills – Microsoft Office, Email Drafting and Internet Savvy Customer Interaction & Problem Solving Skills Personal Skills: Creative and Good Communicator Loyal and Empathetic Friendly and Team Worker Hard working and Flexible