Rupal Das
House No 21, P.D Chaliha Road,Hedayatpur, Guwhati Club,Guwahati-781007
| - |-linkedin.com/in/rupal-das-03ba082a/
Summary
A highly competent and organized B.C.A Graduate Looking for a suitable position with an exciting, innovative
and ambitious company that offers room for progression.
Key Skills Assessment
Technically minded- Creative Technical minded professional with management and Benefit
Administration experience.
Pro-active-Actively taking initiative to solve any issues as Team Member & also as solo.
Analytical & Logical - Equally left brained and right brained thinker strong in improving processes and
saving costs.
Projects & Certifications
Completed Web Development project based on PHP on frontend and MySQL as a backend Database
from Ejob India Pvt. Ltd.
Completed Web Development project based on ASP.net and SQL Server from Ardent Computech Pvt.
Ltd.
Worked in collaboration with Xtreme Webs Pvt. Ltd. "Torrent Streaming Technology"
(www.youimax.com).
Work experience
1/06/2019 - Current
Executive Operations and Support
Vantage Circle - Bargain Technologies Limited
Worked as an Operations and Technical Support for Vantage Circle at
Guwahati
Roles and Responsibilities:1. Following up on the Client's user requests via the R&R platform.
2.Handling escalations regarding bugs and errors found on the Web platform
and through the app.
3.Trouble-shooting the Web platform, Android app, and IOS app.
4. Solving customer issues via Chat and Email medium with an approach of
minimal turn around time.
5. Handling the Merchant Affiliate reports from various merchants such as
Flipkart, Amazon, etc. based on Client's User request.
6.Freshdesk and Freshchat experience
27/10/2017 - 4/10/2018
Customer Support Representative
Groupon Shared Services Private Limited
Worked as customer support for groupon.co.uk at Groupon Shared
Services Pvt. Ltd Bangalore
Roles and Responsibilities:1. Following up on customer requests.
2.Handling escalations regarding payments and purchases through the app.
3.Trouble-shooting on the Groupon Android app and IOS app.
4. Solving customer issues via Chat and Email medium with an approach of
minimal turn around time.
5.Zendesk and Bold360 experience
Interns & Contracts
December 2018 - June 2019
Worked on contractual basis as an IT Consultant for NSE IT DEX (3rd
party payroll of Thinkapps Pvt Ltd)
Installation and maintenance of all systems within a clients digital
environment.
Producing documentation on operational, system and user
procedures & guidelines. Building, configuration and troubleshooting
of server and desktop hardware.Hands on experience working with
switches & ethernet networks.
Troubleshooting and reporting bugs of the Online Examination
softwares by NSE IT DEX
November2016- December2016
Worked on contractual basis as Junior Engineer Prometric Testing (3rd
party payroll)
Installation and maintenance of all systems within a clients digital
environment. Producing documentation on operational, system and
user procedures & guidelines. Building, configuration and
troubleshooting of server and desktop hardware.Hands on experience
working with switches & ethernet networks.
Education
2010 - 2013
Bachelor of Computer Application
West Bengal University of Technology
Narula Institute of Technology, Kolkata
7.28 CGPA
2007 - 2008
I.C.S.E
Council for the Indian School Certificate Examinations
Little Star High School, Howrah
72.40%
2009 - 2010
I.S.C
Council for the Indian School Certificate Examinations
Little Star High School, Howrah
54.80%
Languages Known
English, Hindi, Bengali
