Ruma Ghosh

RUMA GHOSH DEV E-Mail:-/ -~ Mobile: - /-/- Seeking challenging assignments in Administration/ Operation/ Office Manager / Customer Services with an organization of repute Preferred Sector: Any sector BRIEF OVERVIEW A dynamic professional with 7 years of experience in Office Coordinator/business development manger (sales) in present job. Knowledge of how to target prospective customers and ensure high customer satisfaction by providing them with complete product support MS. Excel, word, Tally .ERP 9, Mailing, Documentation, keeping daily record of transaction, Possess advanced presentation skills and ability of working under tight deadlines. Keen learner with constant zest to acquire new skills. Learned to value commitment, goal-setting, time bound & result oriented mission as well as initiatives. Has domain interest to acquire the knowledge about the prevalent market in the industry.. CORE COMPETENCIES Operations / Back Office: Looking after day to day administration functions. Maintaining proper date base of clients and sales coordination with then as per the requirement. Maintain proper MIS(sales) and data analysis Keeping day to day records and accounting in Excel. Maintain proper coordination across all departments. Mailing, Filling, and making reports. Sales & Marketing Running the sales and marketing operations, promotional activities & accountable for increasing sales growth and driving sales initiatives in order to achieve business goals. Collecting market data, performing competitor trend analysis & maintaining database of existing clientele. Business Development Identifying prospective business, establishing strategic partnership and alliances, generating business from the existing accounts and achieving profitability and increased sales growth. Exploring potential business avenues to penetrate new accounts and expand existing clientele; responsible for mobilization of funds. Customer Relationship Management Mapping client’s requirements and providing them the expert advisory services pertaining to selection of the right product. Building & maintaining healthy business relations with major clients to generate business and obtain leads. Implementing customer retention plans and ensuring customer satisfaction by achieving delivery & service quality norms. CAREER CONTOUR Nov’14-Till date Uttarayan Finance Services Pvt Ltd Senior Office Coordinator /MIS Officer( SALES DOMAIN) Key Deliverables: Research for the brand promotion of recently launch company products in market Keeping proper stock inventory and analysis of sales Meetings and feedbacks from branch managers for sales Maintaining proper MIS and data analysis Market research for providing loans to clients Heading team members to achieve company sales target Handling the operation and logistic department of the company Decm ’10-Oct ‘12 Starweb Electronics PVT.LTD Office Coordinator. Key Deliverables: Office and sales Coordination Keeping Record in Excel and in Tally on Daily basis. Filling, Mailing, taking timely feedback from Distributors. Computer related every work. Maintain proper MIS and securing the data. Oct’09-Feb’10 Karvy Stock Broking Ltd, Kolkata Investor Relations Officer. Key Deliverables: Handling all sorts of office & administrative works like filing, monitoring, record keeping, paper works and mailing to the clients. Making all necessary arrangements for conducting interviews of the candidates. Key Highlights: Customer handling & relationship maintenance. Regularly follow up with the clients to achieve the sales target Oct’07-Jan’09. ICICI Bank, Kolkata.Business Development Executive. Key Deliverables: Developing relations with Exporters & Importers and catering to their requirements. Handling all office works including- Filing, mailing, monitoring & paper work. Working through Banking Software (Finacle) & solving customers’ problems. SUMMER TRAINING During MBA Title:Study of Lead Management Process. Duration: Jun’06 to Jul’06 Organization: VSNL, Kolkata Synopsis:The project dealt with the conceptual understanding of Lead Management. It required the team to provide timely feedback on the leads being allocated to them. By doing this, the company attained wider coverage, proactive customer follow up & increased organizational behaviour. Role:To make an analysis with the help of survey by preparing a questionnaire; doing the survey in different corporate organizations to find out the demand of various services & types of customer according to nature of activities & area wise likings of VSNL’s products. During BBA Title: Scope and Activities of Prudential ICICI Mutual Fund. Duration: Jun’03 to Jul’03 Organization:R.R. Finance Private Ltd., Kolkata Synopsis:The project extensively dealt with the conceptual understanding of Mutual Fund. The study envisaged various aspects of Prudential ICICI MF. Role:To make an analysis of various Mutual Fund schemes offered by ICICI Prudential with the help of text book, fact sheet (The prudent fact sheet-April-2003), fact sheet (Memorandum-issued by ICICI Trust ltd), news paper, journal (Charted financial analyst-July-2003) and the web site. COMPUTER SKILLS Skilled in MS Office, Power Point, windows –XP, Windows-98 (From CMC ), Tally. ERP 9 ACADEMIC CREDENTIALS 2007MBA (Marketing & Finance) from JIS College of Engineering under West Bengal University of Technology (WBUT) with 79%. 2004BBA (Finance) from B.P.P.I.M.T under West Bengal University of Technology in (WBUT) with 81%. PERSONAL PROFILE Date of Birth: 2nd September 1979 Language known: English, Bengali, Hindi. Contact Address: 1. Ruma Ghosh Dey, C/o- C.R.Dey, Fortune township,House number- F=06,49/ jessore road, barasat,Kolkata-700125 . 2. Ruma Ghosh Dey, C/o Nirendra nath Ghosh, 45 old Calcutta Road, P.O- Talpukur, Barrackpur, Dist. 24 Pgs (N), Kolkata-700124 Marital status : married