Ruknuddin Idreesi

The Original File is in Excel, but I can’t upload it here on HubStaff, because they don’t accept Excel files. Parcel Delivered Hi There, We are really happy that the tracking showing that your parcel has been delivered at your given address now with following tracking details. If you still have any query kindly feel free to contact us. Kind Regards, Rocky Bank Details Hi There, Thank you for your email. Kindly pay total cost of your order in our bank. Our bank details are given as below. Name of Bank: Name of Account: Account Number: Please don't forget to enter auction no. as reference and also send us your confirm physical delivery address. Kind Regards Rocky Refund Hi There We have refunded you fully. The amount will appear in your credit card shortly. We extremely apologize for the inconvenience. It would be our pleasure doing business with you in future. Kind regards Rocky Refund not received Hi There, Our account department informed us that There was some problem in our online banking system due to which some transactions were not processed successfully. Please don't worry about your refund, it's your legal right to take it back. However you just have to wait a bit more, we will refund you again and hopefully this matter will be resolved now. Kind Regards, Rocky Status Not Scan Hi There, We have checked the status of your parcel and unfortunately it's still not updated yet. We are asking courier service to update it on website and to deliver it as soon as possible to resolve this issue. Kind Regards, Rocky Unable to combine Hi There, Thank you for your email. Sorry, we are unable to combine these item's because they are heavy item's. We will process your order after hearing from you. Kind Regards Rocky Item is Acceptable Hi There, If the product is acceptable for you we are willing to pay you $5 as compensation, in other case kindly contact us again we will try to resolve this matter with some other reasonable solution. We will process your order after hearing from you. Kind Regards, Rocky Item is Acceptable (After Picture) Hi There, Sorry to know this. We really apologize you for this inconvenience. We have sold this product to many people without any issue, however it's almost impossible to give 100% efficiency. Now we will take some essential steps to minimize these types of issues in future. Hopefully this would not affect our business relations and you will keep enjoying shopping from our store. If the product is acceptable for you we offer you $15 partial refund for the compensation of this unpleasant experience. Kind Regards, Rocky No need to return Hi There, There is no need to return the product back. Just let me know your bank details so we will process your refund. Kind Regards Rocky Unable to sale same price Hi There, Thank you for your email. Sorry, we are unable to sell you the item at the same price because the buy now price of this item is increased to $70.00. Kindly let us know if you still want to purchase it? We will process your order after hearing from you. Kind Regards Rocky Our address for return item Hi There, You can came to us for drop off the product, however it might not possible to pick up the product from our warehouse, as we have three different warehouses and our products are spread over them. May the correct product will not in this warehouse. However you can talked to our Warehouse Manager Tony to discuss it further at-. Please call us from 11am to 3pm, from Monday to Friday. If you get any problem while contacting us kindly came back to us with your contact number, Kind Regards, Rocky Finish your Purchasing Hi There, Thank you for your email. Kindly let us know when you finish your purchasing so we will combine and ship your order asap. We will process your order after hearing from you. Kind Regards Rocky Drop itme to our shop Hi There, You can came to us for drop off the product, however it might not possible to pick up the product from our warehouse, as we have three different warehouses and our products are spread over them. May the correct product will not in this warehouse. However you can talked to our Warehouse Manager Tony to discuss it further at-. Please call us from 11am to 3pm, from Monday to Friday. If you get any problem while contacting us kindly came back to us with your contact number, Kind Regards, Rocky Castle Parcel Inquiry Hi There, I am writing this mail against label number "2TDDCPS-" Please check thee tracking of this parcel and There is no update after 19 Dec and buyer also don't have received it. Please check the status and deliver it ASAP. Buyer Contact Details: Kind regards Rocky Replacement or Refund Hi There, Extremely sorry to know this. However let us know you want replacement or refund? We will processed further after hearing from you. Please confirm us after that we will proceed. Kind Regards, Rocky Courier Ticket Send Hi There, We are sending a return courier ticket to get the product back to us. Kindly let us know when you received the courier ticket. We will process your refund after receiving it back. In case of any query kindly feel free to contact us. Kind Regards, Rocky Reference number Required Hi There, Thank you for your mail. Can you please send us reference number or auction number of your order. It will be helpful for us to rectify this issue. Kind regards Rocky Online Inquiry (Status not updated) The tracking is not updated after Jan. Kindly find the parcel and deliver it asap. Please solve this matter asap. Thanks! Replacement Long Hi There, We are really upset to let you know that after chasing up your parcel we came to know that your parcel has been lost in transit. We have processed your replacement to sort out this matter as soon as possible. Tracking details can be uploaded after the dispatch of your parcel. Hopefully this matter will not take more time to resolve. We do apologize for this unpleasant experience. Kind Regards, Rocky Reference Number Required Hi There, Thank you for your mail. Could you please send us reference number or auction number of your order, it will be help full for us to rectify this issue. Kind regards Rocky Parcel Delivered at wrong address Hi There, Hopefully you will found this in good health. I am writing this email in regards of our parcel with label number FA-. The address given for the delivery was as following: 8d Roycroft St Waihi 3610 Contact number:- The status of parcel is showing that the parcel has been delivered in Tauranga, but the customer is living in Waihi. Please investigate and deliver it right address. Kindly check it and update us as soon as possible. Kind Regards, Rocky Our Contact Number Hi There, Kindly contact us at our following contact number: Contact Number: Please call us from 11am to 3pm, from Monday to Friday. If you get any problem while contacting us kindly came back to us with your contact number, Kind Regards, Rocky Payment Not Received Hi There, Thank you for your e-mail. We will ship your order asap after receiving of your payment. Our system will update you about the tracking details after its dispatch. Kind regards, Rocky Pick up not allow Hi There, Thank you for your email. Sorry we do not allow pickups or drop offs. We are a purely online business, we don’t have a physical retail store or outlet – we warehouse our stock in multiple locations around New ZeRockyd this keeps shipping costs cheaper for our customers. If you have any queries or require any assistance please don't hesitate to contact us. Kind Regards Rocky Courier lost Hi There, We are really upset to let you know that after chasing up your parcel we came to know that your parcel has been lost in transit. This was the last unit that was sent to you. Now we are out of stock. We have also asked our local supplier if he has stock for this product, unfortunately he is also out of stock. So we are refunding you, your paid amount. We do apologize for this unpleasant experience. Kind Regards, Rocky Shipping Department Hi There, Sorry to know this. Let me discuss this matter with our shipping department. After that we will update you about the status of your parcel. Rest we assure you that, your matter will be resolved up to your satisfaction. Kind Regards, Rocky Combine Shipping HI There, Thank you for your email. We have combined your order. We offer you $2.00 extra shipping on additional item. The total amount of your order is now $38.50. Please deposit the amount. So that we can ship your order asap. Kind regards, Rocky Clearance of Payment Hi There, Thank you for your e-mail. We will ship your order asap after clearance of payment. Payment appears in our account within 1-2 days after transfer of funds. Our system will update you about the tracking details after its dispatch. In case if you don't receive any tracking details of your parcel within 3 days kindly email us again. There could be any problem in receiving of your payment. Kind Regards, Rocky Faulty Product Hi There, Sorry to know this. We really apologize you for this inconvenience. We have sold this product to many people without any issue; however it's almost impossible to give 100% efficiency. Now we will take some essential steps to minimize these types of issues in future. Hopefully this would not affect our business relations and you will keep enjoying shopping from our store. for the compensation of this unpleasant experience. Kind Regards, Rocky Have to log Online Inquiry Hi There, Sorry to know this. We really apologize you for this inconvenience. Kindly send us your contact details including your contact number, We have to logged an online inquiry to the courier service to sort out this matter as soon as possible. Kind Regards, Rocky Dispatching Details Hi There, Your parcel has been dispatched with following tracking details: Hopefully you will get it soon. If you are unable to get your parcel within 3 or 4 days kindly let us know your contact number. We will have to logged an online inquiry to courier service to sort out this matter as soon as possible. In case of any other query kindly feel free to contact us. Kind Regards, Rocky Replacement Hi There, Thanks for waiting for our response. We have processed your replacement to sort out this matter as soon as possible. Tracking details can be uploaded after the dispatch of your parcel. Hopefully this matter will not take more time to resolve. Kind Regards, Rocky Tracking but no scan Hi There, Courier has just picked up your parcel from our warehouse with following tracking details: At the moment There is no information regarded the status of the parcel, however they will soon put it at the website. Also I will keep an eye on the status of this parcel and will resolve if There would be any problem. In case of any query kindly feel free to contact us. Kind Regards, Rocky Courier Pick up Hi There, We are asking courier service to pick up the product from you and after it's receiving we will process your refund to solve this matter as per your request. We are really sorry for all this inconvenience. Also we will take all the essential measurements to improve the quality of our product to rectify these types of issues in future. Kindly update us when courier pick up the parcel from you. Kind Regards, Rocky Submitted Online Inquiry Hi There, We have logged an online inquiry to the courier service to start investigating this matter as soon as possible. We will update you after getting response from courier service. Kind Regards, Rocky New Staff Hi There, Sorry to know this. We really apologize for this inconvenience. We have some new staff in our warehouse, they all are professional and well educated but are not familiar with the software we are using to manage our account and with our products. However we are trying hard to make them more efficient to sort out these types of issues in future. Kind Regards Rocky Return Address Hi There, Sorry to know this. We really apologize you for this inconvenience. Kindly send the product back to us at following address: Address here: We are agree to cover the return shipping cost. Also include the trademe auction details and your name in return informations. Kindly send the product in original packing. We will inspect the return and will sort out this matter as soon as possible. Kind Regards, Rocky Shipped but out of stock Hi There, We are really upset to let you know that after chasing up your parcel we came to know that your parcel has been lost in transit. This was the last unit that was sent to you. Now we are out of stock. We have also asked our local supplier if he has stock for this product, unfortunately he is also out of stock. So we are refunding you, your paid amount. We do apologize for this unpleasant experience. Kind Regards, Rocky Immediately out of stock Hi There, Your item has not shipped yet. Let me explain the reason. You have ordered this product at 20/09. We were confident that we will fulfill the order in time because we have left only piece in our stock. But at the time of shipping that piece was found faulty. For which we do apologize. We have also asked our local supplier if he has stock for this product, unfortunately he is also out of stock. So we are refunding you, your paid amount. We again apologize for this unpleasant experience. Kind Regards, Rocky Po Box Issue Hi There, Thanks for your email. However we are unable to deliver your parcel at P. O. Box address. So kindly let us know your physical address details, so that we can ship your parcel as soon as possible. Kind Regards, Rocky Pick up Address Hi There, Kindly note our pickup address: Address Here Please contact us before visiting us. We are open in working hours from Monday to Friday. Kind Regards, Rocky Payment Received Hi There, Thank you for your e-mail. We have received your payment. Your order will be processed as soon as possible. Our system will update you about the tracking details after its dispatch. Kind regards, Rocky Order Details Hi There, Thanks for your email. Kindly check the following details of your order. Total shipping cost of your order is = Total Purchasing cost of order is = ------------------------------------------------------ So Total cost of your order is = Kindly pay total cost of your order in our bank. Our bank details are given as below. Name of Bank: Name of Account: Account Number: Please don't forget to enter auction no. as reference and also send us your confirm physical delivery address. If you have any queries or require any assistance please don't hesitate to contact us. Kind Regards, Rocky No Address Details Hi There, Thanks for your email. We have received your payment. However we don't have received your address details due to which we were unable to dispatch your order today. Kindly let us know your address details. We will ship your order as soon as possible after the receiving of your address details. Kind Regards, Rocky Picture Hi There, Sorry to know this. Can you please send us the picture of received item to reflect the issue? It would be helpful for us to rectify this issue as soon as possible. Kind Regards, Rocky Printed but not sent Hi There, Sorry for the inconvenience. Can you please wait for 2, 3 days more as we just have new staff in our shipping department and they dispatch your order without keeping the record of tracking number of parcel? We do apologize for this hassle. Kindly contact us again, if you don't receive the product within 2 or 3 days. Kind Regards, Rocky Product manager Hi There, Sorry to know this. Let me discuss this matter with our product manager. After that we will recommend you’re a reasonable solution of this problem. Rest we ensure you that, your matter will be resolved up to your satisfaction. Kind Regards, Rocky Parcel Delivered Hi There, We are really happy that the tracking showing that your parcel has been delivered at your given address now with following tracking details. If you still have any query kindly feel free to contact us. Kind Regards, Rocky Missing Payment Hi There We have checked our statement but have not seen your payment to date? To help us identify your payment please answer the following questions; 1. Date you made payment? 2. Exact amount paid? 3. How did you pay? A) "bank deposit" B) "Paynow" or 4. If bank deposit did you included the required reference number so we can identify your payment? Please confirm the Account number you made your payment to if you used "bank deposit" Please understand we have 100's of payments coming into our account and we clearly state we require a reference number this is either the "order number" or "auction number" without these details we can not match payments. Make sure you did this. Or if you missed this please confirm the above steps 1-4 so we can check this for you. Once we have this information we can check our statement again to see if we can match your payment. Thank you Future Hi There, Thanks for your patience. OK however we will strive our best to provide you best quality services/products when you will come to our store next time. It would be our pleasure to doing business with you in future. If you have any other inquiry feel free to contact us. Kind Regards Rocky Return Details Required HI There, Thank you for your mail. Can you please send us tracking details of this return. Kind regards Rocky Late Send Hi There, I have called the courier company regarding this matter, they informed me that the parcel was misplaced after it's picked up. They are trying to find out the parcel, but still unable to do this. I have asked them to give us final statement regarding this matter within 2 days, so can you please wait for 2 more days? If the courier company will be unable to sort out this one, we will process another replacement for you. Kind Regards, Rocky Faulty, Return Ticket, Return address Hi There, Sorry to know this. We really apologize you for this inconvenience. We have sold this product to many people without any issue, however it's almost impossible to give 100% efficiency. Now we will take some essential steps to minimize these types of issues in future. Hopefully this would not affect our business relations and you will keep enjoying shopping from our store. We are sending you return courier ticket to get the product back. We will refund you fully after receiving the product back for the compensation of this unpleasant experience. Kindly send the product back to us at following address: Address Here: Also include the trademe auction details and your name in return informations. Kindly send the product in original packing. Kind Regards, Rocky Clearly Mention Hi There, Thank you for your reply. We have clearly mention in our auction all shipping charges. You have paid "$7.00 Auckland Delivery" instead of "$10.50 Nationalwide Delivery". You have to paid more $3.50 because you live in Maungaturoto not in Auckland. We will ship your order after receiving of your full payment. Kind Regards Rocky Correct Address Hi There, Thank you for your reply. I know that is the correct address. However you have paid "$7.00 Auckland Delivery" instead of "$10.50 Nationalwide Delivery". Because you living in Tokoroa not in Auckland. Now you have to pay more $3.50 so we will ship your order asap. We will ship your order after receiving of your remaining payment. Kind Regards Rocky Different Vendors We are very sorry to about this. In fact we are an online company and so many different vendors. At times we do not have 100% control on them. But still it is our responsibility to protect our customers. Corrier Late We are extremely sorry to inform you that we have not been able to trace your order from the Courier company. We dispatched on time but they have not been able to deliver as yet, it is just possible they might have sent at some false address etc. Accept Apologies Please accept our apologies once more, we are extremely sorry to disappoint you at this crucial time. We hope you will understand our position. Online Business Hi There, We are really sorry to know about your problem. We have checked about any possible solution, but unfortunately we are not in a position to help you in this regard. We are an online business and do not keep spare parts. We order the products in complete package and once they are gone we are not left with any spare parts. You will have to take help from some local mechanic etc. Kind Regards Rocky Tracking Updated Hi There, We have rechecked tracking details, Now courier company have updated the status of your parcel. Please check your parcel has been dispatched with following tracking details: Hopefully you will get it soon. If you are unable to get your parcel within 3 or 4 days kindly let us know your contact number. We will have to logged an online inquiry to courier service to sort out this matter as soon as possible. In case of any other query kindly feel free to contact us. Kind Regards, Rocky Broken from Buyer We are very sorry to know about this. Let us discuss this with our vendor. Normally There is no policy for broken items after use for a week. But lets try our best to do something for you. If There is anything positive, we will contact you. Return Tracking Required Can you please give me a favor? Our dispatching guy was forgot to note the tracking number of return ticket, can you please let me know that tracking number too after dispatching it back to us? Towball Wrong Size Hi There, Our product manager has asked to follow the following instructions. Can you please take out the product from the packing, if you are getting confused that the packing states 50mm Towball, instead of 1 7/8 inches. It might be possible that the dispatching guy just put the product in the packing of 50mm Towball and send it to you. Please check the product and confirm us if it's okay. Hopefully this matter will not take more time and it would be resolved. Kind Regards, Rocky Wrong Color Hi There, We rally apologize for this inconvenience. Our warehouse guy makes this mistake. It is possible to send you the blue one again but it takes more then 10 to 15 days. However we have an offer for you. If the product is acceptable for you we are willing to pay you $5 as a compensation. We will proceed further after hearing from you. Kind Regards, Rocky No one at home We have sent your product very next day of payment receipt. Delivery attempted from the courier but no one at home. They left the card behind for you. Please see the following tracking details. We request you to please call your local (Company) courier office at xxxx quote your ticket no xxxxxxx and rearrange the delivery. Negative Steps We are taking these steps to get your confidence back on us. We request you to please re-evaluate us and help us to change your feedback. Hope you will help. No Phone Hi Thanks for the update. However we always prefer to discuss the queries via email instead of phone, due to following reasons: 1) By using email we can retain the history of conversation that could be used at the time of need. 2) We have almost 5 members working as customer services agent. If one will discuss the issue with you at phone and may forget to proceed or in his absence the others will unable to resolve the matter and that may caused delay. To avoid these issues we use email to resolve the issues of customers, so please discuss your issue via email. Have a Great Day!!! Kind Regards, Rocky Out of Stock Hi We are really upset to inform you that your parcel has been lost in transit. This was the last unit that was sent to you. Now we are out of stock. We have asked our local supplier if he had stock for this product, unfortunately he was also out of stock. So we are refunding you, your paid amount. This is the best possible solution we have in these kind of cases. Hope this is understandable. We do apologize for this unpleasant experience. Kind Regards, Rocky Quality Control, Replacement Hi I am very sorry for being so late. I have investigated this matter with our shipping department. They have already dispatched the order, but unfortunately missed the record of tracking details. As per your enquiry and our quality control policy, we are sending to a replacement with due care to avoid further inconvenience. Also if you have anything in your mind, just put it here we really want to discuss that is making you confused. Kind Regards, Rocky Shipped but no Tracking Hi I am very sorry for being so late. I have talked to our shipping department regarding the status of your order. The dispatching guy is confident that your product has been dispatched, however they missed the tracking details of parcel. I am very sorry this bad experience. However if you will not receive your product within next 2 days, kindly let us know. Hopefully you will consider our position and help us to cope with it. In the end I would like to say thank you for being so co-operative and helping. Kind Regards, Rocky After Product manager & buyer angry We have already told you that, we need to discuss it with our product manager and technical team. Please don't feel bad, you have paid for a brand new as well as for a product having no fault in it. So we will resolve your issue in a true and fair way. We are just trying to have some suggestions, with which this matter could be resolved immediately. Bank Missing Payment Hi Thank you for your email. We have checked our statement but have not seen your payment to date? To help us identify your payment please answer the following questions; 1. Date you made payment? 2. Exact amount paid? 3. Did you included the required reference number on the payment? If yes, which one? Please understand we have 100's of payments coming into our account and we clearly state we require a reference number this is either the "order number" or "auction number" without these details we can not match payments. Make sure you did this. Or if you missed this please confirm the above steps 1-3 so we can check this for you. It will be very helpful for us if you can send the screenshot of this transaction (showing the account number in which you have deposited the amount). Once we have this information we can check our statement again to see if we can match your payment. Kind Regards, Rocky