Rukevwe Sargin

SARGIN RUKEVWE No. 7 Azugbene Street,Ekpan,Delta State. Cell: - Email:-Skype: Rukewetony PERSONAL STATEMENT A self-motivated and organized professional with over 3 years’ experience across marketing, virtual assistance, customer support & general administrative work. KNOWLEDGE AND ABILITIES     Experienced with remote working tools (Trello, Slack, Skype, Google Drive, Dropbox etc). Effective communication of ideas to other team members. Google Analytics. Email marketing.      Proficiency in all areas of Microsoft Office, including Excel, Word and PowerPoint. Social media marketing and management. Photoshop. Content marketing. Programming: PHP and Java(android) WORK HISTORY April 2015 – Present LIVECODING.TV HEAD OF STREAMERS SUPPORT (REMOTE)  In charge of a team of four, and responsible for leading all support activities.  Social media management marketing(Facebook, Twitter & Google+).  Assisted in Email marketing and newsletter content suggestions.  Customer support via social media and Zendesk.  Blog management (WordPress).  Customer Retention. Dec 2014 – Mar 2015 Dacoders Agile Innovation & Alifth Eccomerce BUSINESS DEVELOPMENT MANAGER (REMOTE) • • • Outsourcing for new drop shipping suppliers. Updating product inventory both on amazon and magento. Responding to customer inquiries. • Jan 2014 – Oct 2014 Placing back orders. VERSATA LEVEL 1 SUPPORT AGENT (REMOTE) • • • • • • • Receive at least 10 calls from customers daily. Manage assigned tickets on Zendesk. Manage daily calendar and schedule tasks. Prioritize tickets. Troubleshoot for customers. Escalate tickets to Level 2 agents when the need arises. Create Progress Report(P.R) and close tickets. EDUCATION 2009 – 2011 DELTA STATE POLYTECHNIC OZORO Higher National Diploma Computer Science SELECTED ACHIEVEMENTS    z Received 2 promotions within 1 year from manual worker to Head of Streamer Support and Assistant marketer. Streamlined customer service department operations by introducing a series of rigorous training sessions. Implemented new tactics for customer retention.