Rukayat Janet Akintilebo

Are you struggling to manage customer service requests, emails, live chats, or Shopify order issues?

Slow responses, missed messages, and disorganized workflows can frustrate customers, hurt retention, and cost repeat business.

I’m Janet, a certified Ecommerce Customer Support Specialist with 5 years of experience helping Shopify and other ecommerce stores streamline support and maintain high customer satisfaction. I handle 30+ customer inquiries daily, resolve 80%+ of issues on first contact, and build organized workflows that keep support running smoothly, so you can focus on growing your business.

Here’s How I Support Your Ecommerce Business:

✅ Customer Service & Support – Provide professional, empathetic responses across Shopify, Gorgias, Zendesk, and Freshdesk, ensuring your customers feel valued and boosting trust and loyalty in your brand.

✅ Email & Live Chat Handling – Respond promptly to emails and live chats, reducing abandoned carts, increasing conversions, and improving overall customer satisfaction.

✅ Order Tracking, Fulfillment & WISMO Inquiries – Keep customers informed with accurate order updates, tracking information, and delivery notifications, minimizing delays and complaints.

✅ Returns, Refunds & Exchanges – Handle refunds, returns, and exchanges efficiently and professionally, maintaining customer trust and protecting your brand reputation.

✅ Complaint Management & Product Knowledge – Resolve complaints thoughtfully while providing clear, accurate product information, turning negative experiences into positive ones and building loyalty.

✅ Helpdesk Setup & Workflow Organization – Build macros, tag tickets, and streamline workflows for consistent, error-free, and efficient customer support that saves your team time.

✅Shopify Product Uploads & Listing Management – Add new products with accurate titles, descriptions, and images; organize products into correct categories; update pricing, inventory, and variants; optimize listings for search and conversions; and maintain a clean, organized catalog so your store stays professional and easy for customers to navigate.

Tools & Platforms: Shopify | Gorgias | Zendesk | Freshdesk | Microsoft Office | Slack | Gmail | Google Drive | Google Sheets | Zoom | WhatsApp | DeepL and more.

I combine efficiency, attention to detail, and empathy to provide fast, reliable, and professional support. My goal is not just to respond to customers but to protect your brand reputation, improve retention, and create happy, loyal clients.

I work full-time from a quiet home office with a stable internet connection, and my average first response time is under 24 hours.

If your business wants faster responses, organized support systems, and consistently satisfied customers, send me an invite today, let’s make your ecommerce customer service smooth, efficient, and stress-free.