RUKAYA AUDU
Nigeria | Plot R270 Phase IV behind Garden City Guest Inn, Mammy road, Nyanya Abuja | +234 --| LinkedIn |
SUMMARY
● Proactive and results-driven virtual assistant with expertise in virtual customer engagement and digital marketing
support.
● Delivers outstanding virtual service to clients, with a talent for resolving complex customer issues and ensuring
high levels of customer satisfaction in a remote work environment.
● Completed an honors degree focused on Mass Communications.
● Acquired certification from the prestigious ALX program in virtual assistance
● Complete training from Digital Witch Support Group
EDUCATION
Kogi State University – Anyigba, Kogi State.
Bsc, Mass Communications.
September 2012 – January 2015
WORK EXPERIENCE
Drawbridge CM Abuja
August 2022 - present
Public Relations Account Executive and Virtual Assistant – Abuja, Nigeria
● Served as the link between clients and the organization.
● Boosted client satisfaction rates by 30% through effective problem-solving and communication strategies.
● Serve as the primary point of contact for clients, providing exceptional relationship management and ensuring
seamless communication.
● Manage client accounts, demonstrating excellent multi-tasking and organizational skills.
● Coordinate schedules, appointments, and travel arrangements for clients and internal teams.
● Prepare and distribute meeting materials, reports, and presentations as needed.
● Provide virtual assistance, including email management, data entry, and social media management.
● Develop and implement effective communication strategies to boost client satisfaction and loyalty.
● Craft and disseminate press releases, media statements, and other external communications to maintain a positive
brand image.
● Build and maintain relationships with media representatives, influencers, and other stakeholders
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Achievements
Improved team efficiency by 20% via innovative conflict resolution and relationship-building techniques.
Achieved a 95% client retention rate through proactive issue resolution and tailored support.
Enhanced client referral rates by 40% through exceptional service and relationship-building.
Trained and mentored team members on effective client management strategies, resulting in a 25% increase in team
performance.
Executive Virtual Assistant - 24thirty1 Modest Fashion
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SKILLS
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September 2015 - November 2018
Handled and managed online clients, took and processed orders, and ensured timely and accurate fulfillment.
Acted as a middleman between the seller and buyers, facilitating smooth communication and resolving any
disputes or issues that arose
Accurately documented product design, forwarded it to the warehouse, and followed up to ensure correctly
delivered goods, guaranteeing quality control.
Listened to customer complaints and appropriately responded and handled them in an efficient and timely
manner, resulting in a significant reduction in customer churn.
Provided exceptional customer service through active listening, empathy, and problem-solving, leading to
increased customer satisfaction and loyalty.
Coordinated with the warehouse team to ensure timely shipping and delivery, and resolved any logistical issues
that arose.
Collaborated with the sales team to upsell and cross-sell products, resulting in increased average order value and
revenue growth.
Analyzed customer feedback and made recommendations for product improvements and new product
development.
Implemented process improvements to increase efficiency and reduce errors in order processing and fulfillment.
Maintained accurate records of customer interactions, orders, and product information using CRM software.
Excellent communication skills
Technical proficiency (MS Office, Google Suite.)
Project management skills
Email management skills
Time management and organization skills
Customer service skills
Self-motivation and discipline
Adaptability and flexibility
Attention to detail and accuracy
Data entry and spreadsheet management skills
Social media management and marketing knowledge
Research and analysis
Active listening and problem-solving skills
Continuous learning and professional development
INTERESTS
● Digital marketing
● Writing and content creation
● Customer service and support
● Project management and organization)
● Online research and information gathering)
LANGUAGES
Igala - Native
English - Expert
Hausa - conversational
