Ruka Al Hassan

Ruka AL-Hassan Walnut Creek, CA 94597-- Authorized to work in the US for any employer Work Experience Residential Services Coordinator Sequoia Living - San Francisco, CA July 2019 to January 2022 Establishes and maintains relationships with individual residents, their families and neighborhood groups. • Identifies and documents residents in need of services and maintains awareness of health status. • Serves as liaison or advocate with outside social and health agencies for the residents. • Provides individual casework and case management for frail or at-risk residents to include assessment, development of individual care plan, coordination of services and monitoring. • Provides information and referral, crisis intervention and counseling with individuals and groups as needed. • Maintains accurate and up-to-date records and files on all clients receiving casework services. • Identifies barriers to full and complete provision of service needed by participants and effectively problem-solves to resolve these issues. • Facilitates and supports "neighbor-to-neighbor" family and volunteer care giving, including direct responsibility for designated volunteer programs at specific sites. • Provides resident population with current information on services, benefit programs and other resources. • Identifies and develops training opportunities for resident groups and site staff. • Collaborates with Health Education Coordinator to meet the holistic needs of residents served. Collects data measuring impact of program in sites that have Well Elder program. • Works cooperatively with housing manager or agency director in an advisory or facilitative capacity to address needs of residents. • Ensures completion of required documentation and statistics. Program Assistant/Money Management Program Lutheran Social Services - San Francisco, CA July 2015 to July 2019 Working with homeless/elderly clients, log in clients and alert caseworkers of any client issues, general office duties/handing out checks to clients, assisting caseworkers with any type of client issues, Handle client accounts (SSI, RSDI, VA, CAAP and Wages) by paying rent and other bills, then distribute money evenly throughout the month, Contact case managers and property managers for client related issues, Assist with sending reports to SSA (we go every 2 nd for 4 th Tuesday of the month to turn in any reports i.e., deaths, client moves, client closures), Data entry in Financial Manager and ARIES system, Attend monthly meetings/trainings about client status, harm reduction, HIPPA and Compliance updates, Occasionally assists Financial Information Manager with tasks regarding Case Management systems and Financial Manager Temporary Clerk County of Alameda - Oakland, CA April 2008 to July 2015 ● Light auditing/calculating. Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer. Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains patient confidence and protects hospital operations by keeping information confidential; following release-of-information protocols. Maintains record of patient care by compiling, reviewing, and filing documentation of patient's condition, treatment, and health outcome. Reviews transactions, documents, records, reports and methods for accuracy and effectiveness. Prepares acceptable working papers that record and summarize data on the assigned audit segment. Light document scanning and operating office machinery. Receptionist Las Trampas Inc. - Lafayette, CA September 2006 to March 2008 ● Working with adults with special needs, Maintains safe and clean reception area by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Documented client transportation arrival/departure. Assisted Executive Director with updating Board Meeting calendar. Assisted nurses with updating client medical appointments (Light medical terminology) Receptionist/Customer Service CoreLogic - Concord, CA May 2001 to October 2005 • General Office Duties. Actively listen and appropriately respond to client and employee requests, concerns, and suggestions. Respond promptly and considerately to the needs of internal staff. ReReview, identify, and bundle consumer requests received via mail in person. -Scan and index consumer correspondence into document retention system -Maintain Individual Performance relative to traceable metrics, and quality standards in relation to department goals and objectives. -Perform proper security authentication to safeguard all Personal Identifying Information (PII) -Responsible for maintaining compliance with FCRA/FACTA requirements regarding Consumer Disputes information per section 611 of the FCRA. Review and analyze consumer notifications regarding a Consumer Dispute or Consumer Copy (may be received by phone, fax, mail or in person) and follow organization and Federal regulations surrounding the dispute and disclosure process. Act as support to the other Administrative Assistant positions when needed. Streamline tasks and prioritize projects to maximize efficiency. Calculated Property and Supplemental Tax Bills. Cash/Check handling Temporary Clerk Eastbay Career Center - Concord, CA October 2000 to May 2001 General Office Duties. Assist with the management of counselor appointments. Assist with the registration process of new job seekers and process clients who had found jobs. Meet and greet job seekers in a positive manner. Scan all job seeker identity cards. Conduct tours of facility. Processed client paperwork. Updated job board. Education MA in Public Health Stevens-Henager College - Ogden, UT March 2020 BS in Business Administration Stevens-Henager College March 2018 AAS in Business Administration Stevens-Henager College - Ogden, UT September 2016 Skills • 40-45 WPM, Microsoft Outlook, Microsoft Word (Intermediate), Microsoft Word (Intermediate), MicrosoftExcel (Intermediate), Microsoft Access (Beginner), Microsoft PowerPoint (Beginner), Google Docs(Intermediate), Google Drive (Intermediate), Heavy Phones, Light Bookkeeping, Ten Key (By sight andtouch), Light Calendaring, Sensitivity to homeless (including LGBT) with AIDS/HIV, Accounting, HIPPA, Finance • Medical Terminology • Administrative Experience • Microsoft Office • Social Work • Special Needs • Developmental Disabilities Experience • Office Administration • Crisis Intervention • Case Management • Clerical Experience • Research • Conflict Management • Medical Office Experience • 10 key typing • Data entry • Statistics • Auditing • Accounts payable • Accounting • Medical Billing • Microsoft Outlook • Communication skills • Microsoft Excel • Microsoft Powerpoint • Word processing • Databases • Typing • Microsoft Word • English • Data collection • Google Suite • Windows • Time management • Medical Records • EMR Systems • Accounts Receivable