Ruiza Anne Perez

Ruiza anne perez Kent, WA |- |-objective Seeking a position that I can impact using my 19+ years in customer service, my strengths in leadership, building a positive work culture, employee retention, coaching/development and training, as well as strategically using best practices in ensuring 100% customer satisfaction and top employee performance. Experience Joey Restaurant Group – Southcenter Location Leadership Development Manager – July 2008 - Current Proven record of being one of the key people that showed true ownership and positively impacted sales, efficiency in labor and profit, customer increase, employee retention and development, project/training implementation, and in keeping a strong and positive work culture. Successful in instilling passion and ownership for the business and unleashing the full potential in others in different teams/departments, as well as proven history of successfully mentoring/developing high-performing employees into key positions in the company. Experienced in recruiting the best and the brightest, hiring/terminating employees, trained shift and salary managers, and oversaw the performance based scheduling and development of over 60+ employees from new hires to management. Passionately implemented best practices and my knowledge of adult learning techniques to coaching, customized training and development of employees & management, as well as to ensure 100% customer satisfaction and growth. A key adviser in the store on identifying areas to improve systems, training, employee performance evaluations and driving program execution through collaboration with internal teams. Personally led/created/developed the Guest Service Team that was recognized as holding the highest standard in leadership growth, ownership and customer service, which was then implemented as the new quality standard for Guest Service Teams company wide. Promoted to the first position/title ever created of this type in the company, resulting from my successful proven track record on employee to leadership growth, and employee retention/training and culture. The Bellevue club Concierge – April 2004 – July 2009 Results driven in ensuring 100% customer satisfaction by using creativity, resourcefulness and independence in fulfilling and creating customized experiences, solving problems and requests for it’s prominent members and guests. Worked with local business partnerships, and communicated across the board to different departments in the company to impact members and guests’ experiences and fulfill inquiries efficiently. Education Highline Community College – Earned 89 credits toward Associate of Arts- St. Mary’s College – High School Graduate- Leadership Circle Mastery Course Coaching Accelerator Course Landmark Forum Strength Deployment Inventory Leadership Class (SDI)