Rui Freitas Serrano

Curriculum Vitae PERSONAL INFORMATION Rui Serrano Rui Serrano Rua dos Queijinhos n 31,- Azeitão -- Sex Male | Date of birth 10/11/1970 | Nationality Portuguese © European Union,- | http://europass.cedefop.europa.eu Page 1 / 6 Curriculum Vitae Rui Serrano WORK EXPERIENCE June 2016 YTD from November 2013 to May 2016 GDPR Consulting Supporting several companies within the EU, U.S. and Canada becoming compliant towards GDPR. Projects covering: ▪ IT Landscape Audit and Consulting ▪ GDPR basic Training ▪ GDPR advanced training for DPO ▪ GDPr DPO Coaching ▪ Operational Process Audit and Consulting under GDPR ▪ Contracts review and writing/n fine tuning towards GDPR (DPAs and other) Account Executive Director – Global Account Volkswagen Group Brazil & Argentina T-Systems do Brasil – Via Anchieta Km 23,5 São Bernardo do Campo – São Paulo, Brazil Volkswagen do Brazil Factory - ala 22 • Business Development and Customer Support (CRM and Service Contracts Management) • Business Unit Development/ Management (Full P&L responsibility) • Team Management (284) • Technical Support Services and Contracts assurance (AMS; Networking & Telco; ERP; Service Desk; DataCenter Infrastructure; OPS) Clients under direct responsibility : Volkswagen do Brazil; AUDI Brazil; Volkswagen Financial Services Brazil; SCANIA; MAN Latin America and Volkswagen Argentina from March 2005 to November 2013 Account Executive Manager – Global Account Volkswagen Group Portugal T-Systems Iberia s.a. sucursal em Portugal – Quinta da Marquesa Quinta do Anjo – Palmela, Portugal Autoeuropa Volkswagen Factory Building 11 – 1st floor • Business Development and Customer Support (CRM and Service Contract Management) • Full P&L responsibility • Team Management (52) • Technical Support Services and Contracts assurance (AMS; Networking & Telco; ERP; Service Desk; DataCenter Infrastructure; OPS) Clients under direct responsibility: Volkswagen Autoeuropa; ATEC and SEAT Portugal plus Volkswagen Navarra (Pamplona) from February 2001 to February 2005 Key Account Manager – Volkswagen Group gedas Iberia - Portugal – Quinta da Marquesa Quinta do Anjo – Palmela, Portugal Autoeuropa Volkswagen Factory Building 8 – 1st floor • Business Development and Customer Support (CRM) © European Union,- | http://europass.cedefop.europa.eu Page 2 / 6 Curriculum Vitae • Rui Serrano Project Management – Shopfloor and Systems Development and Integration Projects (SDOK; FIS; Web; SAP) Clients under direct responsibility : Volkswagen Autoeuropa and ATEC from October 1999 to February 2001 Team/ Service and Account Manager – ISQ (Instituto de Soldadura e Qualidade) Group SAF – Sistemas Avançados de Formação – Rua das Amoreiras, torre B 10º, 11º e 12º piso – Lisboa, Portugal • Business Development and Customer Support (CRM and Service Management) • Project Management – Infrastructure and Systems Development and Integration Projects • Team Management Clients under direct responsibility : ISQ; Ministries of Environment and Employment from March 1996 to November 1997 Sales Representative ITM (Inovação e Tecnologia Multimedia) – Edificio Inovação III – TAGUS Park – Oeiras Portugal • Sales Consulting on IT Technologies EDUCATION AND TRAINING 2004 - YTD Several training actions • • • • • • • • • • • • • 1994 - 1997 Volkswagen Academy MBA (2005/2006) SixSigma Green Belt Lean Manufacturing Poke Yoke Systems Architecture Data Networks Negotiation Finance Management (Cost Center and Business Unit) HR Management (Team Management; Motivation; Lead) Leadership Service Organisation; Service Catalog Contract Management DPO Bachelor’s degree in law Universidade Lusófona 1991 and 1992 Academic Degree in Electronics Instituto Superior Técnico – Lisbon, Portugal • • Robotics Computing and Electronics © European Union,- | http://europass.cedefop.europa.eu Page 3 / 6 Curriculum Vitae 1988, 1989 and 1990 Rui Serrano Bachelor in Electronics Instituto Politécnico – Lisbon, Portugal • Computing and Electronics PERSONAL SKILLS Mother tongue Portuguese Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C2 C2 C2 C2 C2 Spanish C2 C2 B1 B1 B1 French A2 A2 A1 A1 A1 Italian A1 A1 A1 A1 A1 Learning Process German Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user Common European Framework of Reference for Languages Communication skills Organisational / managerial skills Job-related skills ▪ good verbal and written communication skills gained through my experience within sales ▪ good verbal and written reporting skills gained through my experience within multinational companies (employer and customer) ▪ High capacity to listen, understand and place within proper context, counterpart’s perspectives and pain points ▪ leadership (currently responsible for a team of 20 people) in the past responsible for a team of 30 (at herein listed SAF) as well as several sizes multi-disciplinary Project Teams (from 2 to 15) ▪ Financial Management skills driven from the Account Management experience over the years as well as company training actions ▪ IT Teams and Service Organisation Management skills driven from experience gained over the years supporting Automotive Industry client as well as training actions ▪ Conflict Management drive from work experience and professional corporate training ▪ good technical knowledge within the IT environment gained through my experience as Project Manager ▪ good IT knowhow within Automotive SCM landscape and processes gained with the experience towards Volkswagen Group ▪ ITIL V3 Foundations Certification and practical application ▪ Volkswagen’s LBK proficiency ▪ COBIT © European Union,- | http://europass.cedefop.europa.eu Page 4 / 6 Curriculum Vitae Rui Serrano ▪ ISO 9001 / 14000 / 22301 ▪ SixSigma (Green Belt) ▪ Val IT ▪ Poke Yoke ▪ I4.0 ▪ It Security/ Cybersecurity Computer skills Driving licence ▪ good command of Microsoft Office™ tools ▪ OS: UNIX; LINUX; MS Windows; Android ▪ Developing languages C++; Assembler ▪ Systems Architecture ▪ Server Platforms ▪ IT Networks ▪ Function Point Methodology Category B – 1989 ADDITIONAL INFORMATION Main Projects 1999 – Several e-Learning Projects for herein above mentioned ISQ Development of Company Processes 2000 – Web Portal of SIC (Portuguese National TV Station) involving multiple Technologies (electronic payment; CRM; ERP) 2000 – Nation wide (Portugal) Freelancers Database Portal for the Employment Ministry of Portugal (Integration of several dozen Databases and different systems in one single WebBased Service enabling both public consultation as well as registry) 2002 – Part of the Logiweb international team – development of a Mapping Track & Tracing Platform for SCANIA in order to empower fleet management and freight optimization. 2003 - Infrastructure of ATEC (Volkswagen Training Academy in Portugal) – DataCenter Service Infrastructure definition and Project Coordination 2004 – SDOK Installation and Integration with FIS eQS at Volkswagen Autoeuropa – Shopfloor and DataCenter Infrastructure as well as Systems Integration and Configuration 2012 – 2016 – Joint program development with Volkswagen in Brazil of Connected Car platform which will empower future generation Gol car connectivity and data gathering concerning driver’s profile in order to empower future Volkswagen sales. Includes routes (though mapping versus driver profile) and driver aid (advice on best behaviour in order to save the car and fuel). Invited Member to participate on the Design of I 4.0 () program for Audi Plant in Curitiba. Conference 2007 – Guess Spokesman at Instituto Superior Tecnico de Lisboa – Future DataCenters and Integrated Distributed Services 2008 - Spokesman at Lisbon Police Academy IT Security Conference – Information Flow and Encryption Algorithms Honours and awards 2006 – Jump program nomination and participation on 2005/2006 MBA with recommendation for General Manager © European Union,- | http://europass.cedefop.europa.eu Page 5 / 6 Curriculum Vitae Rui Serrano 2011 – T-Systems Top Performance Club Individual award – Company recognition for superior performance 2010 – T-Systems Assessment Center – Frankfurt – Recommendation: Business Unit Manager Professional recognition © European Union,- | http://europass.cedefop.europa.eu Page 6 / 6