Rufimar Sapitan

Rufimar R. Sapitan CUSTOMER SUPPORT SPECIALIST ABOUT ME I've been in the BPO industry for the past 10 years. I'm able to work on multiple projects efficiently and, I've gathered numerous skills from being a customer service associate, sales representative, chat & email support over the years. I always strive to meet the client needs. EDUCATION Bulacan State University -) Bachelor in Industrial Technology (Major in Electronics) COMPANIES & JOB DESCRIPTION PACIFIC HUB ( JANUARY 2010 - FEBRUARY 2011 ) Globe Customer Support specialist SYKES ASIA ( JULY 2013 - FEBRUARY 2016 ) CONTACT Finance & Collection Specialist for ALLY(car loan) ALORICA ( FEBRUARY 2016 - MAY 2018 ) Customer Support Specialist via LIVECHAT for TMOB & VERIZON VXI ( MAY 2018 - JULY 2019 ) --www.facebook.com/d.ney m.is.bon 09 Pulo Loob, Caingin, Malolos Bulacan SKILLS Analytical & problem solving skills Good Communication Skills Ability to work in multiple projects Knowledge on MS Outlook, PowerPoint, MS Excel & MS Teams Trained/Experience with quality auditing for calls, chat & email transactions MMORPG, Website & Discord Moderator Customer Support Specialist by phone for AT&T ACCENTURE ( JULY 2019 - DECEMBER 2022 ) Customer Support Specialist via LIVE CHAT/EMAIL for Australian Utilities & Services EXPERIENCES Billing, Sales & Technical support for TELCO companies (Globe PH, T-Mobile, AT&T, Verizon) Finance & Collection specialist for ALLY Financial Billing/Admin/Complaints Specialist & Quality Assurance for Origin Energy Social Media Marketing Graphic Designing & Photo/Video Editing CRM's used SAP(Systems Applications & Products) Bold 360, Nuance, Intercom(used for Live-Chat) Salesforce & C4C(used for sending email and auditing) Pipedrive