Ruffson R. Panganiban

RUFFSON R. PANGANIBAN ADMIN ASSISTANT SUPERSTAR AND WORDPRESS DESIGN WIZARD ABOUT PROFESSIONAL SKILLS WordPress Content Creation Content Curation Social Media Platforms WordPress Theme and Website design (genesis framework & divi theme) ADMINISTRATIVE SKILLS Email Management Google Apps Canva Internet Research Microsoft Office Phone Handling CONTACT P: - E-W: ruffsonrpanganiban.com SOCIAL MEDIA https://www.facebook.com/Social MMagician/ https://www.instagram.com/socialme diamagician/ https://twitter.com/RhafaM Before becoming a Virtual Professional, I have spent my 9 years working in a Cruise Line as a Food Waiter. My goal is to give the best service that exceeds beyond guest expectations. I have received merits and positive comments from both guests and superiors. For this reason, I then got a higher rank becoming a Personal Admin Assistant. From that, I managed to develop my computer skills and was able to work in a fast-paced environment. I have handled loads of paper works which includes training records, email handling, embarking and disembarking crew rotation, crew salary and much more. And because of my magnificent and positive work, I eventually became a Food And Beverage Supervisor. As a Food and Beverage Supervisor, I have worked in different restaurant outlet onboard the ship. I have managed to develop my good listening skill, problemsolving skill, and leadership skill. VIRTUAL PROFESSIONAL EXPERIENCE I'm kind a new in the world of Virtual Professionals, and, I haven't experience working with real clients online. However, because of my passion for learning new things and the decision of leaving the ship life that works 13 hours a day, 7 days a week, I have done so many projects and learned online tools that are required to be competitive. Here is the link that completes my online skills. Please have time to click the button. WORK EXPERIENCE ONBOARD THE SHIP P&O Cruises Australia (May 2016-March 2017) Position (Food and Beverage Supervisor) PERSONAL CHARACTER Good listener Problem Solver Focused Determined Hard Worker EDUCATIONAL BACKGROUND Bulacan Polytechnic College (City of Malolos, Bulacan, Philippines) -Certificate in Hotel and Restaurant Services -) OTHER INFO Home Address: Blk. 3 Lot 37 Florida Villas II City of Malolos, Bulacan, Philippines. Date of birth: May 16, 1987 Age: 30 -Ensuring Service Standards and Guest Satisfaction are properly executed. -Handling Guests with allergies -Handling complaints and guests feedback P&O Cruises Australia (April 2014-January 2016) Position (Maitre’d Admin Assistant) -email handling (Lotus Notes) -Computation of the whole Restaurant team salary (using formulated excel spreadsheets template) -Organizing and conducting Restaurant staff training (standard services/security related/exams/dramatization) -Dining Reservations(phone handling/formulated booking sheet using vlookup and countif functions) -Organizing all necessary documents for the crew who will Embark and disembark the vessel (Microsoft word/excel) -Guests dietary and allergy requirements (documented and distributed in the whole F&B team using Microsoft word) P&O Cruises Australia (June 2012-March 2014) Position ( Junior waiter ) -Acting waiter in breakfast and lunch service -2nd in charge (chef table and wine room) -Responsible for taking wine tasting bookings -Responsible for taking chef table bookings -Wine Speaker (during “taste the grape “wine tasting proper ) -2nd in charge in Waterfront dining room reservation -Organizing day by day occasions and celebrations for the passengers P&O Cruises Australia (November 2009-March 2012) Position (buffet steward) -Acting Junior Waiter in the Waterfront main dining hall -Responsible for taking drinks order -To knowledgeably explain the menu in a simple and understandable explanation