Enthusiastic, Committed, Dedicated individual with a track record in performing front desk agent task in the
provision of exceptional service to guests.
EDUCATION
Institution Name
Location
Date Started
Current Field of Study
Relevant Courses
: Lyceum of the Philippines University
: Muralla St., Intramuros, Manila
: June 7, 2013
: BS in Tourism Management
: Hotel and Accommodation Services
Food and Beverage Services Operations
WORK EXPERIENCE
WORK PLACE/COMPANY
Date
: Waldorf Astoria Palm Jumeirah- Dubai ( FRONT DESK AGENT)
: November 2022 – up to March 2024
WORK PLACE/COMPANY
Date
: Grand Millennium Business Bay Hotel ( Dubai UAE ) FRONT DESK AGENT
: December 2021 – November 2022
WORK PLACE/COMPANY
Date
: Ruffin Medical Group (Athena) (Executive/ Virtual assistant)
: December 2020- November 2021
WORK PLACE/COMPANY
Date
: Solaire Resort and Casino ( CONCIERGE AGENT )
: March 2019 – December 2020
WORK
Date
: Knightsbridge Residences (RECEPTIONIST / CONCIERGE)
: July 3,2017 – February 2019
WORK
Date
: Raffles and Fairmont Hotel Makati ( FRONT DESK AGENT / CONCIERGE )
: November 2016 – May 2017
TRAINING/ SEMINARS ATTENDED
Event Title
Venue
Date
: Forbes Training
: Solaire Resort and Casino
: March 2019 -2020
SKILLS/ QUALIFICATION
Languages & Level
: Tagalog – Native
English – Advance
Nihonggo – Intermediate
Mandarin – Intermediate
Computer Skills
: OPERA, AMADEUS, PROTEL, Microsoft Word, Powerpoint & Excel
– advanceWindows – advance
PERSONAL DATA
Height
Weight
Nationality
Civil Status
: 5’4
: 48Kg
: Filipino
: Single
REFERENCES
Jerome Uy
Position
Company
Contact number
: Head Concierge
: Solaire Resort and Casino
: -
Charles Ferrer
Position
Contact number
: Corporate Head of Concierge services
: -
Rose Saleen Francisco
Position
Contact number
: Guest Service Supervisor
: -