Rufaro Penduka

Rufaro Penduka Virtual Assistant PROFESSIONAL EXPERIENCE RSVP Events, Personal Assistant October 2021 – July 2023 | Harare Managed executive's calendar and scheduling, effectively coordinating meetings and appointments to optimize time and prioritize tasks. Organized and maintained confidential files and documents, ensuring efficient and easily accessible information for executive decision-making. Developed and implemented efficient systems for tracking and managing expenses, resulting in cost savings of 10% annually. Provided exceptional administrative support, including drafting correspondence, preparing reports, and conducting research to facilitate executive-level decision-making. • • • • -- Bhuku & Co., Personal Assistant August 2017 – August 2019 | Harare Efficiently managed and promptly responded to a high volume of over 100 daily emails and Whatsapp messages, leading to an impressive 95% customer satisfaction rate. Demonstrated exceptional organizational skills by creating and maintaining a comprehensive database encompassing more than 200 clients, resulting in streamlined communication and an enhanced efficiency rate of 20%. Played an integral role in assisting with the creation and management of social media content, resulting in a notable 10% increase in both traffic and engagement levels. • • PROFILE Experienced and driven professional with a strong ability to adapt and thrive in dynamic environments. Proven track record of delivering exceptional administrative and management support to diverse clientele for over 3 years. Expertise in efficiently managing emails, schedules, social media platforms, and data entry tasks. Adept at multitasking and prioritizing assignments to consistently meet deadlines. Demonstrates excellent communication skills and upholds a high level of professionalism while interacting with clients. EDUCATION Biochemistry, The University of Zimbabwe 2019 – 2021 Diploma in Genetics, Swansea University 2015 – 2017 • SKILLS Email Management Operations Management Travel Planning Calendar Management Basic Graphic Design Social Media Management Microsoft Word, Excel, Excel Data Entry Knowledge of Cloud Based Apps Internet Research Organization Time Management Attention to Detail Problem Solving Adaptability and Flexibility Multitasking