Rufa Mae Batiancila Ilustrisimo

BS in Civil Engineering RUFA MAE ILUSTRISIMO Virtual Assistant Summary Contact-- Expertise Skill Social Media Savy Email, Travel & Calendar Management Independent Adaptability Communication skills Hardworking Time management Willingness to Learn Education Dedicated, efficient, well-organized, and highly dependable virtual assistant with proven leadership capabilities. Strongly capable of the following: organizing meetings, including scheduling, sending reminders, and organizing catering when necessary, answering phone calls and responding to emails, scheduling meetings with clients, managing travel plans for employees, issuing invoices to clients, and updating the company website and social media accounts. Work Experience Customer Service Representative Qualfon Company Sept 2022 - Jan 2023 Acknowledging and resolving customer complaints Resolving issues and troubleshooting technical problems. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Ensure customer satisfaction and provide professional customer support. Certifications BS in Civil Engineering Cebu Institute of Technology - University - Basic WordPress Course General Virtual Assistant Course Virtual Executive Assistant Course Social Media Management Course