Able to assess each customer’s needs and develop a strategy for providing them with what I consider to be the best options. Being able to recognize the frustration of a customer, and acknowledge it, can go a long way in ensuring the customer has a favorable image of the business. Took computer technology for 2 years so i can use this knowledge for being a technical support. I give everything I do 100% commitment and dedication.
I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude.
I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop.
I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.