18 Dr. T Arvisu St., Upper
Quezon Hill, Baguio City
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Ruel A. Fuentes
98
Objective
To work with the company that provide opportunities for their employees and to
contribute my skills and knowledge to the position where my qualifications are best suited.
Highlights of Qualifications
Has knowledge in Customer Service, Financial Accounts, Fraud Prevention Analyst,
Mechanical maintenance and Company Security.
Job Description
Has knowledge in telephone customer service.
Has expertise on analyzing financial information for checking/savings accounts,
credit cards, identity fraud prevention and analysis and all banking aspects.
Able to work on a flexible schedules and manages to meet account specific targets.
Able to ensure extreme customer satisfaction and going beyond their expectations.
Personal Information
Date of Birth
Place of Birth
Sex
Status
Citizenship
Religion
Height
Weight
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April 03, 1980
Ipil, Zamboanga Sibugay Province
Male
Married
Filipino
Roman Catholic
5’7”
160 lbs
WORKING EXPERIENCES
Convergys Philippines Baguio City
July 2015 – April 12, 2018
ID Fraud Analyst II / SME
Camp John Hay, Baguio City
Wells Fargo Enterprise Global Services, LLC-PHILS
January 2014 – July 2015
Phone Banker II
Wells Fargo Drive
McKinley Hills, Taguig City
Serco Global Services
December 2012 – January 2014
Customer Account Manager
7th Floor One World Square Bldg
McKinley Hills, Taguig City
SPI Global Solutions
April 2012 – December 2012
Advance Customer Service
N Garcia St, Brgy Belair, Makati City
Teletech Novaliches
November 2011 – April 2012
Inbound Sales Specialist
Levels 1 and 2, Robinsons Nova Market
Quirino Highway, Quezon City
Convergys Philippines Inc.,
June 2011- November 2011
Technical Support Specialist
#46 Don Mariano Marcos Avenue
Commonwealth Avenue, Batasan Hills
Diliman, Quezon City 1101
JPMorgan Chase Bank NA Philippine Branch
February 2010 – April 2011
Telephone Banker / Customer Service Representative
31st St., Net Plaza Building, Bonifacio Global City
Taguig City 1631
SYKES ASIA INC.
October 2006 – February 2010
Customer Service Representative
35th F, Burgundy Corporate Tower
Gil Puyat, Makati City
Golden Canatoan Trading (Raven Security Agency)
March 2005 – September 2006
Security Guard
Prenza 1, Marilao Bulacan
DAR- WMCIP (Western Mindanao Community Initiatives Project)
June 2003 – December 2004
Boatman
Ipil, Zamboanga Sibugay
WESMIN FOOD CORPORATION ( Jollibee )
March 2002 – September 2002
Stockman
Cagayan de Oro City
Educational
Attainment
!
3rd Year Level in Mechanical Technology
Center for Industrial Technology
Ateneo de Cagayan - Xavier University
Cagayan de Oro City
-)
Secondary Level
Marian College High School
Ipil, Zamboanga Sibugay
-)
Primary Level
Marian Grade School
Ipil, Zamboanga Sibugay
-)
Character References
Michael William Dy
WELLS FARGO ENTERPRISE GLOBAL SERVICES, LLC-PHILS
Operations Manager
Taguig City-
Ramon Manabat Jr.
Convergys Philippines Inc.
Unit Manager
Baguio City-
I hereby certify that the above information is true and correct to the best of my knowledge and
belief.
Ruel A. Fuentes
