Ruecel Adalim

I am a dedicated and detail-oriented professional with over four years of experience in the BPO and healthcare industry, specializing in insurance verification, data management, and quality assurance. Throughout my career, I have developed a strong ability to handle sensitive information with accuracy and confidentiality while maintaining high standards of performance in fast-paced environments.

In my most recent role as an Insurance Specialist, I was responsible for verifying and updating patient insurance information, ensuring that all records were accurate and complete to support smooth claims processing. I worked closely with U.S.-based teams to resolve discrepancies, confirm patient eligibility, and maintain compliance with data standards such as HIPAA. This experience strengthened my attention to detail, organizational skills, and ability to work efficiently in a remote setup.

Previously, as a Quality Analyst, I conducted audits, identified performance gaps, and provided actionable feedback to improve overall service quality. I collaborated with multiple teams to implement corrective actions and ensure alignment with internal and client-specific standards. This role enhanced my analytical thinking, problem-solving abilities, and commitment to continuous improvement.

I also have experience as an Inbound Queue Associate, where I handled prior authorizations for medical services and communicated directly with healthcare providers. My early experience as a Customer Service Representative helped me build a strong foundation in communication, empathy, and customer-focused solutions.

I am proficient in MS Office and Google Workspace, as well as various online systems and tools used for data entry and documentation. I am highly organized, adaptable, and capable of following instructions carefully while meeting deadlines consistently. I take pride in producing accurate, high-quality work and maintaining professionalism in every task I handle.

I am particularly interested in remote data entry and administrative roles where I can apply my skills in data accuracy, organization, and process improvement. I am eager to continue learning, grow professionally, and contribute positively to a supportive and results-driven team.