Rudy John Baraquio
PUROK 6, BRGY. LABUYO, TANGUB CITY
MISAMIS OCCIDENTAL, PH 7214
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Executive Summary
Work Experience
Looking for a job that will challenge me
and allow me to use my education, skills,
and past experiences in a way that is
mutually beneficial to both myself and
my employer and allow for future
growth and advancement.
CUSTOMER SERVICE REPRESENTATIVE
TalentPop
July 2022 - June 2023
Worked on this agency under the HexClad account as a customer support
representative. We provide support by assisting customers with their orders,
providing updates on shipping, processing refund & returns, and creating a
world-class customer service experience.
ADVANCED TECHNICAL SUPPORT SPECIALIST
Areas of Expertise
Customer Service Expert
Technical Support
Computer Proficiency
Application Support
Issue Troubleshooting
Data Entry
Email/Chat Handling
References:
• Vinci Gavin Labayani
Account Manager
Sitel Group
-
• Pam Brown
Customer Success Manager
TalentPop-• Jaime Mercado Jr.
Supervisor / Team Lead
Concentrix
-
Sitel Group (Previously Sykes Philippines Inc.)
March 2019 - April 2022
Worked on this call-center company under the Google Nest account as a
technical support specialist. We provide technical support to the customer's
smart home devices specifically; smart thermostats, smart smoke alarms, smart
cameras, and smart security systems.
CUSTOMER SUPPORT REPRESENTATIVE
Concentrix (Previously Convergys)
January 2017 - July 2017
Worked on this BPO-company under the AT&T Mobility, Sales and Service
account as a customer support representative. We provide support with
customer's account specific queries like their billing, subscriptions and other
services.
Education
ASIAN INSTITUTE OF MARITIME STUDIES
Bachelor of Science in Marine Engineering -)
The Asian Institute of Maritime Studies is a private, not for profit higher
learning institution dedicated to the development of the Philippine maritime
industry. I studied Bachelor of Science in Marine Engineering in this institute to
become a marine engineer. Studied mostly about shipboard machinery.
VIRGEN MILAGROSA UNIVERSITY FOUNDATION
Bachelor of Arts in English -)
Virgen Milagrosa University Foundation is a privately supported, coeducational, Catholic university in San Carlos, Pangasinan, Philippines. Studied
Bachelor of Arts in English and studied English communication and proficiency.
