Rudy Gonzalez

 Rudy González - - Praderas de Sandino Managua Married  Unan Managua English Teachings 2016 Customer service representative Sitel Nicaragua from 2013 - 2015  Assist customer over the phone  Find solutions  Educate customers about product and service  Troubleshooting  Solve issues Convergys Nicaragua Sales associate-  Take inbound calls  Sell product and services to all customers over the phone  Upselling additional product or service to all customers  Manage customer personal information Team leader for 6 months.  Coaching  Drive performance  Analyze poor performance to take action  Lead to teamwork  Motivate to succeed cademia Europea English teacher for 6 months. Skills • Highly motivated individual with skills to develop and coach team members to achieve performance expectations •Work well under pressure and follow through on items to completion • Strong communication skills, both written and verbal • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables • Ability to mentor, coach and provide direction to a team of employees •Willingness to work a flexible schedule