Rudrangshu Bhattacharyya

Rudrangshu Bhattacharyya Resourceful Sr. IT Business Analyst with overall 10 years of experience in Project Management and Service Delivery in IT infrastructure industry Horamavu, Bangalore Karnataka,-,--Rudrangshu.bhattacharyya@ou tlook.com EXPERIENCE SKILLS • Agile Methodology Global NTT Ltd., Bangalore — Sr. Business Analyst • Waterfall Methodology Nov 2018 – April 2020 • Project Data Analysis • Cost Controlling DXC Technology, Bangalore — Service Delivery Consultant • Time Management Jun 2016 – Oct 2018 • Effective Communication • People Management Microland Ltd., Bangalore — Quality Analyst • Resource Allocation Feb 2013 - May 2016 • Requirement Gathering • Stakeholder Management • Problem Solving • Resource Allocation • Process Design • Process Implementation • Project Documentation Columbia Asia Hospital, Bangalore — Finance Assistant Aug 2012 – Jan 2013 JK Varshney & Co. (CA firm), Lucknow — Finance Executive Dec 2008 – Dec 2010 expert EDUCATION Bangalore University, Bangalore — PGDBA March 2015 - April 2016 Specialization in Business Analysis, Project Management and General Management University of Lucknow, Lucknow — B. Com (Regular) CERTIFICATIONS • PRINCE 2 Practitioner • Agile Scrum Master (CSA) • ITIL V3 Expert • Six Sigma Green Belt • ISO 20000 Lead Auditor (BSI) 2008 - 2011 SERVICEABLE AREAS AND CAPABILITIES: • • • TOOLS USED Demonstrative excellence in planning, migrating, transitioning & • Service Now transformation of Global projects • BMC Remedy Responsible for gathering requirement from the customer, Proposal preparation, co-ordination with Engineering (SME), Service delivery, Vendor management, billing and closure in a definite SLA • Jira • Confluence • Microsoft Office Proficiency in Customer relations, People Management, SLA, SLO performance and Vendor management • Proactively manages Program escalation of issues to the appropriate organizations LANGUAGES • • PMP practices, co-ordinate for SLA/WLA and OLA preparation. Defining and reporting operations roadmap, status, development issues and success metrics Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirement documents • Recommends solutions to enhance processes and tools for reducing time and cost associated with on-boarding customers • Experience in managing multiple agile teams and running daily scrum meeting • Identifying risk meetings to identify risks involved in a project • Flexible to working under waterfall, agile scrum and SAFe methodologies PROJECT BRIEF Automation for voice mail pin reset — Client : Pfizer –Project Lead Objective to reduce cost, human effort and quality of the service by introducing automation through stack storm platform under Agile SAFe methodology. Automation for CPU Utilization – Client: Zoetis- Project Coordinator / Scrum Master Objective was to reduce the spike generated by Tomacat application which in result increases the CPU Utilization up to 95 %. This was accomplished by introducing Automation through stack storm platform. Responsible for client requirement gathering, run the project smoothly throughout the lifecycle and controlling the project transition. Client network security report automated – Client: HSBC- Project Lead Client network security report was not getting triggered on desired time, this was creating a major issue while performing firewall upgrade. To remove we introduced a set of scripts which will run by its own and trigger the report as well as it will highlight the firewall health check also without any manual effort. Responsible to lead the project till the transition under agile methodology Complaints and Compliments process implementation- Client: Deutsche Bank – Process Owner This project was taken on as per client request. Objective was to design a process to capture after service complaints or compliments provided by the client. This was accomplished by introducing an application which was specifically created to capture this and generate weekly/ monthly reports which in return helps the client to understand the current gaps which need to be filled. Here I was responsible to design a process, run the process and implement the process for the client. This project was completed under Agile methodology. Hindi, English and Bengali