Rudolph Bacierto
35-A Anneth 1 Street, Marulas,
Valenzuela City--
WORK EXPERIENCE:
B&M Global Services Manila
Senior Document Coordinator
August 2022 – January 2023
Performs other tasks assigned by the Supervisors or Manager
Effective account management skills - Backup to Workflow Specialist
Assigned to conduct pre, post and side by side quality audits as part of the internal quality process of Document services
Advises, encourages and facilitates client adoption of firm brand standards and templates
Creates visually engaging documents and presentation materials using MS Word and PowerPoint templates
Ensures accurate and timely output delivery by adhering to established quality and Firm brand standards
Alerts clients to potential problems/issues ahead of time and offers possible solutions or alternative approaches
Conduct pre, post and side by side quality audits as part of internal quality process
Generates and analyzes reports as required
May be assigned to be a project member/lead and executes all its requirements according to service delivery standards
Integreon Managed Solutions, Inc.
Team Lead
April 2018 – August 2022
Queue Management
Monitors overall workflow process through effective coordination with peers
Monitor progress of ongoing jobs and updates the Queue organizers on the status and ensures service SLAs are met (Quality, Efficiency and on-time delivery)
Monitor attendance, job assignments and availability of Team members
Milestone check and ensure proper handover of jobs between shifts
People Management
Conducts objectives setting performance monitoring, and performance review of Team members
Provides timely feedback to Associates, inputs, corrective measures and ensure adherence to SOPs
Assist Team members in understanding instructions and conducts on-job-coaching to Team members for performance improvement
Shift Lead/ Operations Lead
October 2013 – August 2016
Analyze reports for the purpose of managing the target volume and income set the by the company
Developing account planning and delivering proposals on achieving target set by the company
Mentor associates on how to meet their daily metrics and utilize each in achieving goals set the by the company
Monitor and observe standards to ensure excellent customer service and client’s satisfaction
Workflow Coordinator
January 2010 – October 2013
Queue Management
Receive, review and analyze incoming client requests for the purpose of assigning them to an associate whose skill sets is required
Contact client for any queries, clarifications, revisions or amendments the request may or would need to go through
Support clients in making crucial decisions by providing pertinent, accurate and efficient documents within the business standards on quality as per committed time or deadline
Monitor and observe standards from a day to day basis, and work closely with the operational management and utilize subordinates in achieving goals of company
Document Specialist
January 2009 – December 2010
Create, edit, format and lay-out business presentations and documents according to investment bankers’ specifications using MS Office applications
Perform page-by-page quality check (red check) to ensure output is error free
Follow workflow processes as per the SOP
Understand, use and contribute best practices for production
Assist team leaders in mentoring new recruits
Continue to develop speed, accuracy and production skills
Maintain confidentiality of all organization and client information
ImageNet Philippines, Inc.
Text Processor (Quality Control / Assurance)
April 2008 – Jan 2009
Perform standard quality assurance/quality control evaluation procedures, evaluate data using statistical methods for analysis, interpret results, and prepare documentation.
Monitor and study product information for process
Work closely with the team and immediate superiors in planning, scheduling, and implementing QA related activities
Overall, in-charge of maintaining classified data and records of clients
AMDATEX Alabang (formerly ADEC Solutions, Inc.)
Team Leader
August 2004 – December 2006
Responsible for monitoring, training and facilitate subordinate with regard to daily operational standard and performance
Encourage and maintain a goal oriented team that will compete among others especially on quality and standard
Bizaare Superior Clothing
MIS Head / Liaison Officer / Area Supervisor
March 2000 – April 2002
Overall in-charge of maintenance of POS systems in every branch
Monitor and analyze sales and inventory data from branch offices
Work closely with the members of operation teams and utilize relationships to ensure standards are met and policies are implemented
CelluGlobe Marketing, Inc.
Computer Operator / Inventory Assistant
June 1999 – February 2000
Issue sales invoice to dealers
Overall in-charge of maintenance of computers (on head office and branches)
In-charge of the inventory of stocks and other peripherals
Systems Technology Institute
Facilitator
April 1998 – February 1999
Overall in-charge of the maintenance of computers (both hardware and software)
Handle tutorials on software applications, as well as varying programming languages
QUALIFYING SKILLS:
Working knowledge in Internet research and computer hardware troubleshooting
Advanced knowledge in using MS Office Applications, Desktop Publishing
Basic knowledge in Adobe Acrobat, and programming languages such as COBOL,
D-Base 3+, and Visual Basic
CERTIFICATION
Microsoft Certification on PowerPoint Office application (EDUPRO, Inc., Philippines)
EDUCATION:
AMA University
Bachelor of Science in Computer Science
September 2020 – October 2020
Systems Technology Institute, Philippines
Vocational Diploma / Short Course Certificate in Computer Science/Information
Caloocan City-
Fatima University
Associate’s Degree in Physical Therapy
Valenzuela City
1994 - 1997 (Undergrad)
PERSONAL DATA:
SexMale
CitizenshipFilipino
Date of BirthMarch 19, 1978
Character references may be available upon request.