RUDLEN P. MESA
www.linkedin.com/in/rudlenmesa
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Purok Rizal , Calubang Ilog Negros Occidental
SUMMARY
I am seeking a challenging role where I can leverage the diverse expertise acquired from my tenure in the BPO
industry, focusing on customer service, sales, and risk analysis. As a seasoned Team Leader and Operation Risk
Analyst, I aim to utilize my refined leadership, analytical abilities, and strong communication skills to drive
operational efficiency, ensure compliance, and contribute to sales growth. I am eager to apply my multifaceted
experience in a dynamic environment to exceed expectations and contribute to the success of your organization
CERTIFICATIONS
EDUCATION
Kabankalan Catholic College
Bachelor Science in Psychology
SKILLS
Data Entry
Web Data Collection
Calendar Management
Administrative Support
Email Management
Travel Management
Customer Support (EMAIL & CHAT)
Wing Assistant Basic Skills Training 1
Wing Assistant Basic Skills Training 2
Social Media Management Skills Training
Invoices and Expense Reports
Sales Development Representative Skills Training
Social Media Strategy Training and Certification
Basic Digital Marketing Skills Training
Basic Data Entry Skills Training
Basic Bookkeeping Skills Training
Real Estate Skills Training
Administrative Professional Foundations
PROFESSIONAL EXPERIENCE
Executive Assistant to CEO
The CMoore Group | November 2022- Present
TOOLS
Gmail
Google Workspace
Microsoft Excel
Microsoft 365
Skype
Viber
Zendesk
Slack
Zillow
Ready Mode CRM
GMeets
Lofty
Ooma Office
Zoho
Hubspot
WhatsApp
Avaya
Notion
Workday
Canva
GDrive
Outlook
MS Teams
Zoom
Mojo
Docu Sign
Calendar & Meeting Management – Schedule
appointments, set reminders, and organize meetings.
Email & Communication Support – Manage emails, screen
calls, and draft simple messages.
Travel & Expense Coordination – Book flights, hotels, and
track basic expenses.
General Administrative Tasks – Handle data entry, file
organization, and document preparation.
Customer Service Representative
PanAsiatic Solution | May 23, 2019 - May 22, 2021
Resolve service issues – Address connectivity, billing, and
technical problems.
Guide troubleshooting – Assist with modems, routers, and
mobile devices.
Process service requests – Handle new connections, upgrades,
and plan adjustments.
Maintain customer records – Ensure accurate documentation
of interactions and updates.
PROFESSIONAL EXPERIENCE
Advisor 1 (Philippine Airlines)
Appointment Setter
Concentrix | January 3, 2022- May 20, 2022
KEY Marketing | June 3, 2024-July 14, 2024
Assist with flight bookings – Help customers with
reservations, cancellations, and rebooking of flights.
Provide travel information – Offer details on flight
schedules, baggage policies, and ticketing procedures.
Handle customer complaints – Address issues related to
flight delays, cancellations, and lost luggage.
Support loyalty programs – Assist customers with frequent
flyer memberships, points redemption, and account
management.
Operation Risk Analyst / Dispute Analyst
Ubiquity Global Services | May 23, 2022- February 23, 2024
Investigate disputed transactions – Review and analyze
claims related to fraudulent or incorrect charges.
Ensure compliance – Monitor adherence to regulations,
policies, and industry standards to mitigate risk.
Prepare reports and documentation – Compile data on
disputes and risks, providing insights for decision-making and
audits.
Assess operational risks – Identify, evaluate, and report
potential risks that could impact business processes.
Team Leader
Ubiquity Global Services | June 05, 2023 - October 05, 2023
Lead and mentor the team – Guide analysts in investigating
disputes and managing operational risks, ensuring accurate
and timely resolutions.
Monitor performance and compliance – Oversee team
activities to ensure compliance with regulations and internal
policies.
Coordinate risk management strategies – Develop and
implement risk mitigation plans in collaboration with
leadership.
Report insights and trends – Analyze team performance data,
disputes, and risks, providing actionable insights to improve
processes.
Schedule Meetings: Arranged appointments for realtors
or sales reps with potential buyers or supplement
customers.
Lead Qualification: Assessed and ensured prospects met
criteria and demonstrated interest before booking
appointments.
Calendar Management: Coordinated and maintained
schedules for sales teams, ensuring timely and efficient
appointments.
Record Keeping: Updated CRM systems with accurate
records of calls, appointments, and follow-up actions.
Telesales Representative/ Cold Caller
Greylock Resources | March 21- 2024 - November 21, 2024
Outbound Sales Calls: Reached out to individuals and
businesses to promote supplements, explaining product
benefits tailored to customer needs.
Sales Target Achievement: Consistently met sales goals
by securing purchases, subscriptions, and repeat orders.
Customer Objection Handling: Addressed concerns
regarding product efficacy, ingredients, and pricing,
offering persuasive solutions and promotions.
CRM Management: Maintained detailed records of
customer interactions, sales, and follow-ups to track
leads and build lasting relationships.
Virtual Administrative Assistant
MolenTax & Associates | September 11,2024- January 30, 2025
Organizing Tax Return Files: Create a structured folder
system for storing tax returns for each year, including
supporting documents such as income statements,
deductions, and credits.
Maintaining Document Accuracy: Ensure that all tax
return documents are complete, accurate, and up to date,
including W-2s, 1099s, and any relevant schedules.
Securing Sensitive Information: Implement security
measures for storing tax return files, including encryption
and access restrictions, to protect sensitive personal and
financial information.
Facilitating Document Retrieval: Quickly locate and
retrieve previous tax returns and supporting documents as
needed for audits, amendments, or future tax filings.
* CONTACT REFERENCE SENT UPON
REQUESTED *
