Rubylyn Resurrecion

Hello there!

I'm Ruby, a seasoned professional with a diverse background, bringing over 5 years of experience in Real Estate Property Management, 2 years in Accounting, and a decade-plus of Customer Service expertise. Let me take you through the key highlights of my journey:

Real Estate Property Management (5 yrs):

• Leasing: Proficient in drafting and renewing leases, ensuring legal compliance.
• Application Processing: Thoroughly review applicants' documents, follow up on required information, and verify employment and rental history.
• Property Management: Oversee day-to-day operations, from coordinating with suppliers, tenants, and contractors to managing maintenance tasks.
• Administrative Skills: Excel in data entry, calendar and email management, and database upkeep.
• Tech-Savvy: Proficient in Google Suite, Docusign, and E-sign for efficient workflow.
• Marketing: Handle property listings and engage in social media and video editing to enhance property visibility.
• Analytical Reports: Prepare comprehensive CMA reports using RP data and REA.

Accounting (2 yrs):

• Financial Reporting: Expertise in preparing financial reports following GAAP principles.
• Bookkeeping: Manage ledger transactions and ensure accurate record-keeping.
• Municipal Reports: Prepare financial reports for municipal compliance.
• Funds Allocation: Assist in planning and allocating funds for optimal financial performance.
• Reconciliation: Conduct bank reconciliations and manage cash flow.
• Invoicing: Process invoicing using QuickBooks Online.

Customer Service (10+ yrs):

• Billing: Acquired experience as a billing customer service representative.
• Travel Industry Support: Provided assistance in airline booking customer support.
• International Email Support: Served as an email customer associate for Amazon UK.
• Order Entry: Engaged in order entry customer service.
• After Sales: Offered dedicated after-sales customer service.

Sales Coach (1 yr+):

• Mentoring: Provided sales mentoring to agents, fostering their growth and development.
• Monitoring and Coaching: Monitored calls and provided coaching to enhance sales performance.
• Reporting: Prepared insightful sales reports to track progress and identify areas for improvement.

In my journey, I've not just accumulated skills; I've developed a passion for delivering exceptional service and fostering growth. I'm excited to bring my unique blend of experience to new challenges and opportunities!