Ruby “Red” Cobilla Valles
# 2 San Juan St. Peñafrancia Aveñue Naga City 4400
Contact #: -
Email:-
Objectives:
I was a sales consultant in 6 years; I was able to enhance my skills in my previous
company. I can work under-pressure and flexible. I'm able to determine the need of my
customers in how they respond to my question, because as a sales consultant, for the
customer to have the best value on their services/products I need to provide them the best
options by asking questions. My goals are to extend my career in different fields so that I
can gain and share my experience to the new comers in this industry. I'm looking forward
for a better future for the company.
Job Experiences:
Customer Service Representative - VODAFONE – Stellar Naga BPO
June 2020 - January 2021
I answer inbound calls. I help customers understand their phone bills and also
process disputes. I also handled device delivery updates.
Email/Chat Support –Cdkeys.com – Omynex Corporation
June 2017 – Nov 2019
I’m in-charge in replying for every emails and chats from customers regarding a
gaming issues like codes related issues. I’m also in-charge in processing orders
especially investigating some possible frauds.
Virtual Assistant/HR – My Online Business Program (MOBE) – Paragon
Outsourcing Agency
September 2015 – March 2017
I’m calling every single client that is assigned to my client and remind them to
call him to begin their online training. I send out emails for unreachable clients
and creating ticket for refund.
Admin Assistant/Back Office- Westgate Recruitment Agency – Paragon
Outsourcing Agency
March 2015 – July 2015
I’m in charge in answering incoming calls, contacting clients through calls and
emails. Scrubbing potential talents from emails they sent. Assign clients to their
recruiters and answering general concerns of the client. I also follow up
payments for pictorials and some other charges.
Senior Sales Consultant - AT&T Sutherland Global Services
October 2012 - January 2015
The Team that I was handling was one of the Top Teams, 2nd to be exact out of the 15
teams. I'm also in the Top 10 best consultant for over 6 consecutive months. For almost 3
years in the company no bad records relating to quality of work.
Technical Support Representative - McAfee Sutherland Global Services
June 2012 - September 2012
This was a contractual job before I was endorsed to AT&T. While I'm in this program I
actually used the things that I learn in college. I'm really good at this specially
troubleshooting computers but a much better opportunity was offered.
Customer Service Representative - H&R Block Sutherland Global Services
March 2012 - June 2012
This was my first ever BPO job. I was a CSR assisting customer’s questions about their
banking and tax refunds. After a month I was promoted to Level 2 support and handled
newbies for their training's.
Cashier Puregold
January 2012 - March 2012
Even though this was a summer job I did what I supposed to do, after i left the
management even keep contacting me to return and they offer me promotions.
Educational Background:
College
University of Nueva Caceres
Associate in Computer Technology
S/Y 2010 – 2011
Highschool
Universidad de Sta. Isabel
S/Y 2005 - 2006
Elementary
Naga Central School I
S/Y 2002
References:
Nikki Vaflor
Account Manager
AT&T Sutherland Global Services
Ria Saludes
Supervisor
AT&T Sutherland Global Services
Renebeth Nopre
General Virtual Assistant
Paragon Outsourcing Agency
