Ruby Rose Loyloy

RUBY ROSE LOYLOY Sales & Customer Service Representative | Lead Dispatcher- - Mandaue City, Province of Cebu, CEB 6014 EDUCATION PROFILE University of the Visayas and workload management. At Magenta Business Outsourcing, I enhanced A.B English 2015 University of the Visayas Dynamic professional with extensive experience in client relationship building customer loyalty through exceptional service and effective communication. Proven ability to exceed sales qoutas and improve operational efficiency, leveraging strong collaboration and logistics coordination to drive business success. Secondary 2011 - 2013 CIT - University Secondary 2008 - 2010 Tejero Elementary School WORK EXPERIENCE Magenta Business Outsourcing 10/2020 - 03/2025 Independent Contractor, CSR, Dispatcher Delivered outstanding service to customers to maintain and extend relationships for future business opportunities. Primary Developed and maintained strong working relationships with clients, leading to repeat 2007 - 2008 business and referrals. Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose. Provided exceptional customer service by addressing client concerns promptly and offering SKILLS Client Relationship Building Workload Management solutions that met their needs. Office Partners 360 06/2019 - 12/2019 Outbound/Inbound CSR Increased efficiency and team productivity by promoting operational best practices. Developed strong relationships with clients by understanding their needs and preferences, Deadline Adherence fostering long-term loyalty. Safety Compliance experience. Team Collaboration Collaborated with management to develop strategies for enhancing overall customer Techmahindra VCustomer 07/2014 - 01/2015 Inbound CSR Written communication Logistics coordination Schedule Management Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment. Answered customer telephone calls promptly to avoid on-hold wait times. Bluconnect Solutions Inc. 01/2014 - 07/2014 Sales Representative Generated additional sales opportunities with upselling and cross-selling techniques. Expanded customer base through cold calling, networking, and relationship building. Consistently met or exceeded quotas by implementing strateguc sales plan and effective time management.