Ruby Jania

. RUBY CORPUZ JANIA Address: #107 Zone 1 Bayabas, Cagayan de Oro Mobile no. :- OBJECTIVE: ● To obtain a responsible position that will correspond to my qualifications in a company where I can make positive contributions toward the attainment of the company’s mission and objectives. PERSONAL INFORMATION Nickname Date of Birth Place of Birth Age Gender Legal Status Religion Email address : Ruru : January 22, 1987 : Cagayan de Oro : 33 years old : Female : Married : Roman Catholic :- Father's Name Occupation Mother's Name Occupation Spouse Name Occupation : Roger D. Corpuz : AC Tech and Maintenance (OFW-Dubai) : Benedicta P. Corpuz : Housewife : Bernie C. Jania : Bending Staff @ Everglory Metal craft SEMINARS AND SKILLS PROGRAM ATTENDED 1. 100 Hrs Finishing Call center course in Philgrim Christian College 2. Food and Beverage Services NCII passer TESDA EDUCATIONAL BACKGROUND Bachelor of Science in Electro-Mechanical Technology -) Mindanao Polytechnic State College CM Recto Ave. Lapasan High way, CDOC (Undergrad) Secondary Education (2004) Mis. Or. Gen. Comprehensive High School (MOGCHS) Don Apolinar Velez St. CDOC Elementary Education (2000) St. Cecilia Learning Center NHA Phase 3, Kauswagan, CDOC WORK EXPERIENCE LT Outsourcing (Home-based) Aqua Property Development (Real Estate company in Houston Texas) Customer Service for Leasing Feb. 4, 2019 - Sept. 27, 2019 Job Description: ● Answering to customer’s inquiry about the post ● Answering Email for email inquiry ● Making quizzes for other agents on board ● Dealing with tenants with their request such as repairs. Teleperformance Phils. Technical Support Representative Aug. 2, 2016 – January 4, 2019 Job Description: ● ● ● ● ● Taking inbound calls Technical troubleshooting for west video repair of Comcast Retail customer service rep for eCommerce (KOHLS’) Troubleshooting DTV services Provides information within service level Waiting Rooms Solutions (WRS) March 2014 – May 2014 (Homebase) • • Handling Medical billing and coding from Physicians Calling Health Insurances in the US to verify claims and payments IBEX GLOBAL SERVICES Technical Support Specialist Oct 2014 – April 2015 Job description: ● Taking inbound calls ● Troubleshoot network connections like cable, internet and phone ● Billing specialist ● Offer add ons for U-verse tv ● Offer DTV ● AT&T U-verse Blue AEGIS Hotel Specialist/ Customer Service Rep October 2013 – March 2014 Job Description: ● Book Hotel reservations ● Hotel Inquiries ● EXPEDIA Teleperformance Phils. Technical Support Rep October 2012 – December 2012 Job description: ● Taking inbound calls ● Troubleshoot network connections like cable, internet and phone ● Offer upgrades ● Sending dispatch ● TELSTRA - Bigpond Convergys Phils. Technical Support Rep Tier 2 December 2011 – April 2012 Job description: ● Taking inbound calls ● troubleshoot cable, internet and phone connection ● sending dispatch ● upsell ● Time Warner Cable Sutherland Global Services Customer Service Representative Nov. 2009- May 2010 Job description: ● ● ● ● take inbound calls Order Entry Product Inquiry FTD.Com Arriba Telecontact Sales Specialist June2008-July 2008 Job description: ● make outbound calls ● close a sale ● Grants CHARACTER REFERENCES Christian Castillo Teamlead IBEX Global Elisa Boloron School Registrar Mindanao University of Science and Technology Meryl Ann Doromal Team Lead Convergys I hereby certify that the aforementioned information is true and correct to the best of my knowledge and belief. RUBY CORPUZ JANIA Applicant