Ruby Iezyl Robles

RUBY IEZYL ROBLES VIRTUAL ASSISTANT/CLIENT SERVICE/LEARNING FACILITATOR PROFESSIONAL SKILLS Problem Resolution Customer Service Communication Computer Proficient Positive Learning Process PROFILE Compassionate and organized educator with 5 years+ experience in customer service Resourceful problem solver who remains calm amidst challenges while effectively assisting learners/customers EXPERIENCE PERSONAL SKILLS Reliable and professional Results oriented Organized Time management Team player Fast learner Motivated CONTACT -- REFERENCES JING KORIONOFF School Head APEC Schools Lipa ESPERANZA LARIBA Teaching Cluster Head APEC Schools MARIA MYLA CADION Master Teacher APEC Schools Lipa LEARNING FACILITATOR APEC Schools Lipa | January 2017 - October 2020 Structure and deliver daily lesson plans and learning activities for students based on national and local school standards in science and technology education and research and communication Deliver high-quality, engaging instruction in the form of discussion, direct teaching, demonstrations, and independent practice using a variety of proven methods Differentiate lessons when needed to give all students access to the APEC curriculum regardless of disability, instructional level, English proficiency or level of interest in the subject Evaluate student performance on tasks established by the standards using different methods such as observation, performance-based tasks, or other standard practices Maintain a safe, orderly and supportive classroom by modeling expected behavior and standards, promoting positive interactions and quickly addressing behaviors that are not in line with the school discipline plan and aligned with the preemployment program Communicate with parents regarding student progress, potential and behavior periodically through phone or electronic means and at parent and teacher conferences Improve skills and knowledge in teaching by regularly taking classes, attending workshops and discovering new methods of delivering exciting content to students HOME BASED ONLINE ENGLISH TEACHER JP Network English Corporation | August 2016 - December 2016 Offer tutoring hours to help Japanese students learn and improve English skills Perform student background reviews to develop tailored lessons based on student needs Communicate with students using online chat features and headphones for voice Provide consistent feedback to students related to each lesson taught Assess students’ learning through lesson memos RUBY IEZYL ROBLES VIRTUAL ASSISTANT/CLIENT SERVICE/LEARNING FACILITATOR FREELANCE TUTOR Freelance | June 2014 - July 2016 Instruct through lectures and discussions Provide supplementary materials such as worksheets and reviewers ENGLISH TUTOR Piccolo Genio Tutorial Center | April 2012 - March 2014 Strengthen the student’s reading comprehension, grammar and writing skills Instruct through lectures and discussions Provide supplementary materials such as worksheets and reviewers CUSTOMER SERVICE REPRESENTATIVE Teletech | June 2009 - October 2009 Enter customer information Process orders, forms and applications Identify and escalate priority issues CUSTOMER SERVICE REPRESENTATIVE Advanced Contact Solutions | September 2008 - January 2009 Respond promptly to customer inquiries Handle and resolve customer complaints Perform customer verifications Keep records of customer interactions and transactions ENGLISH TUTOR Golden Minds Educational Center | April 2004 - May 2006 Strengthen the student’s reading comprehension, grammar and writing skills Instruct through lectures and discussions Provide supplementary materials such as worksheets and reviewers ENGLISH TUTOR MDJ Educational Center | June 2002 - March 2004 Strengthen the student’s reading comprehension, grammar and writing skills Instruct through lectures and discussions Provide supplementary materials such as worksheets and reviewers RUBY IEZYL ROBLES VIRTUAL ASSISTANT/CLIENT SERVICE/LEARNING FACILITATOR EDUCATION SOCIAL MEDIA MANAGEMENT 101 ONLINE COURSE Course Belt | December 2020 MASTER OF ARTS IN EDUCATION, MAJOR IN ENGLISH University of Batangas | August 2018 BACHELOR IN SECONDARY EDUCATION, MAJOR IN ENGLISH Lipa City Colleges | August 2004 BACHELOR OF ARTS IN DEVELOPMENT COMMUNICATION Batangas State University | March 2002